Onsite Intake Specialist for Child Care Eligibility

Crystal Stairs; Los Angeles (CA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical/Dental/Vision 95% paid

Pet Insurance

401k Matching

Paid Holidays

Learning & development

Job summary

Crystal Stairs, Inc. is seeking an Intake Specialist to determine family eligibility and help parents access subsidized child care in California. The role requires certifying care hours, maintaining client files, and performing orientations at regional offices.

You will conduct outreach, enter data accurately, and provide exceptional customer service to families and staff. Onsite work is required with occasional site visits and community events.

Qualifications

• Minimum two years of experience in case management or client/vendor management in a human services or child development environment.
• Bachelor's degree from an accredited four year university or equivalent work experience.
• Strong time management and organizational skills.
• Ability to prioritize work.
• Excellent written and oral communications skills.
• Excellent customer service skills and experience with a diverse client base.
• Ability to handle multiple projects and meet deadlines.
• Ability to apply program guidelines and follow procedures.
• Ability to maintain confidentiality.
• Ability to work independently with minimal supervision.

Responsibilities

• Process initial request for childcare and assist parents and providers in completing application.
• Monitor program compliance and ensure documentations are appropriate and complete.
• Determine eligibility and handle enrollment of families qualified for subsidized child care.
• Respond to staff and parents requests for information or services; provide supportive and referral services to families regarding child care options and other community resources.
• Perform childcare orientations at county/government Regional offices; act as a liaison with agencies.
• Perform data entry function for initial enrollment and prepare client file.
• Conduct outreach at Job Fairs and other events.
• Conduct weekly site visits to various locations.
• Provide monthly statistical reports on activities.
• Represent the agency at community events; participate in work groups, committees and ad hoc groups.
• Meet assigned performance standards for the respective unit and/or department.
• Perform other duties as assigned by Supervisor/Manager.

Skills

Case management

Time management

Organizational skills

Prioritization

Communication

Customer service

Multitasking

Confidentiality

Independent work

Education

Bachelor's degree

Job description

Crystal Stairs, Inc. is seeking an Intake Specialist to determine family eligibility and help parents access subsidized child care in California. The role requires certifying care hours, maintaining client files, and performing orientations at regional offices.

You will conduct outreach, enter data accurately, and provide exceptional customer service to families and staff. Onsite work is required with occasional site visits and community events.