Family Services Eligibility Specialist

Crystal Stairs, Inc.; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision - employer paid

401k Matching

Paid Holidays

Paid Winter Break

Growth and development opportunities

Learning Management System

Job summary

Crystal Stairs, Inc. is seeking a Family Services (Childcare Eligibility) Specialist to determine eligibility and assist eligible parents in California subsidized childcare programs.

The role delivers quality services, assesses family needs, and guides families through enrollment and referrals onsite in Los Angeles. Responsibilities include interviewing families, collecting documents, and ensuring timely, accurate certifications while maintaining program integrity and excellent customer service

Qualifications

• Bachelor’s degree preferred with experience in family services or social services.
• Experience with subsidized childcare or related programs is preferred.
• Experience in eligibility management, client/vendor management, or child development is preferred.
• Knowledge of County, State, and Federal program requirements for Subsidy Programs.
• Ability to analyze, solve problems, and produce accurate work timely.
• Ability to work with diverse and underserved populations.

Responsibilities

• Determine eligibility and complete enrollment for families in subsidized childcare.
• Conduct appointments to assess eligibility and collect documents.
• Explain program rules and assess needs for referrals.
• Schedule timely interviews to facilitate enrollment or continuation of services.
• Manage activities for 175+ clients with accuracy and integrity; coordinate with Fraud Prevention Unit as needed.
• Provide customer service to families, providers, and internal customers; resolve inquiries.
• Provide supportive referral services to families and providers as needed.
• Perform other duties as assigned.

Skills

Eligibility determination

Customer service

Data entry accuracy

Problem solving

Communication

Diversity and inclusion

Education

Bachelor’s degree preferred

High School Diploma or equivalent

Tools

County Welfare Department applications

Other database applications

Job description

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

100% Onsite - Los Angeles CA 90056

What We're Looking For

Under general supervision, the Family Services ( Childcare Eligibility) Specialist will determine eligibility and assist parents eligible under the California subsidized child care programs gain access to child care programs and services. All duties and responsibilities are performed in accordance to pertinent contractual obligations and department standards. Assistance provided by the Family Services (Eligibility) Specialist includes the delivery of quality services in the following areas:

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Childcare Eligibility Specialist

100% Onsite - Los Angeles CA 90056

What We're Looking For

Under general supervision, the Family Services ( Childcare Eligibility) Specialist will determine eligibility and assist parents eligible under the California subsidized child care programs gain access to child care programs and services. All duties and responsibilities are performed in accordance to pertinent contractual obligations and department standards. Assistance provided by the Family Services (Eligibility) Specialist includes the delivery of quality services in the following areas:

Responsibilities

• Determining eligibility, processing enrollment (including families transferred from partnering agencies or other funding sources), and complete certification of families qualified for subsidized child care within designated time frames, in accordance to agency policy.
• Conduct appointments to assess family eligibility, collect documents, explain program rules, and assess family's need for program referrals.
• Schedule and conduct timely interviews to facilitate family enrollment or continuation of the services.
• Effectively manage client activities and changes for approximately 175+ clients, ensuring the highest levels of quality, accuracy, and program integrity. When necessary, collaborate with Fraud Prevention Unit to maintain program integrity.
• Complete transfer requests for out-of-agency transfers, as necessary. Complete transfers to other program funding sources, as necessary.
• Provide customer service to families, providers and internal customers. Troubleshoot and provide technical assistance as needed to resolve inquiries and concerns.
• Provide supportive referral services to families and providers as needed.
• Perform other duties as assigned.

Preferred Experience, Knowledge, Skills And Abilities You Should Possess

• Bachelor of Science/Arts degree from an accredited university or equivalent preferred
• Experience working with families receiving subsidized childcare or other social support services preferred
• Related work experience in childcare eligibility management/human services/client/vendor management/child development preferred
• Knowledge and competency with using County Welfare Department applications and other database applications
• Knowledge of County, State and Federal program requirements for Alternative Payment and Child Care Subsidy Programs
• Ability to analyze and problem solve, as well as accuracy and an ability to produce in a timely manner.
• Ability to quickly learn County, State and Federal provider (parent) contract requirements for Alternative Payment and Child Care Subsidy Programs.
• Ability to work with diverse and underserved populations
• High School Diploma or equivalent.
• A minimum of one year of experience in determining eligibility for family services, customer service, human services, social services, administrative/clerical support or a related field.

Total Package Of Benefits

• Medical/ Dental/ Vision - 95% paid by employer
• Pet Insurance
• Employee Assistance Program
• Voluntary Life and AD&D for Employee, Spouse and Children
• 401k Matching Options
• Flex Spending (Health Care and Dependent Care)
• Mutual of Omaha (STD, Accident, & Critical Illness)
• Generous Sick and Vacation Time
• Paid Holidays + Paid Winter Break from 12/24 - 1/1 (for select positions)
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org