Stage 1 - Co-Location Intake Specialist

Crystal Stairs, Inc.; Los Angeles (CA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) matching

Paid holidays

Growth opportunities

Job summary

Crystal Stairs, Inc. is seeking an experienced Intake Specialist to determine family eligibility for California subsidized child care programs and help eligible parents access services.

The role includes certifying and recertifying eligibility, authorizing care hours, updating family records, and conducting childcare orientations at regional offices. You will provide quality customer service and ensure accurate data entry to support program operations.

Qualifications

• Two years minimum in case management or client/vendor management in human services.
• Bachelor's degree (BA/BS) from an accredited university or equivalent experience.
• Strong time management, organizational and communications skills.
• Commitment to confidentiality and high-quality customer service.

Responsibilities

• Process initial childcare enrollment and assist families with applications.
• Monitor compliance and ensure documents are complete and accurate.
• Determine eligibility and enroll qualifying families in subsidized care.
• Respond to staff and parent requests; provide referrals and support.
• Conduct childcare orientations at county/government regional offices.
• Perform data entry for enrollment and maintain client files.
• Conduct outreach at job fairs and community events; visit sites weekly.
• Produce monthly activity reports and represent the agency publicly.
• Meet performance standards; perform other duties as assigned by supervisor.

Skills

Time management

Organizational skills

Written & spoken communication

Customer service

Multitasking

Confidentiality

Education

BA/BS degree

Job description

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

CO-LOCATION INTAKE SPECIALIST

100% Onsite, No Remote Work (Locations Vary)

What We're Looking For

Crystal Stairs is looking for an experienced Intake Specialist. Under limited supervision, the Intake Specialist will determine family eligibility and help parents eligible under the California subsidized child care programs gain access to child care programs and services. This vital position maintains cases as well as the certifying and re-certifying of family eligibility. You will certify and authorize care hours, update family information, approve changes, and issue family referrals as needed. You will provide quality customer service for all clients and internal support departments, and ensuring the accurate and timely entry of data. You will perform childcare orientations at various county/government Regional Offices. You may also conduct site visits to various locations. Other key duties include conducting childcare orientations and outreach activities, as well as represent the agency at community events. Other duties as assigned.

Crystal Stairs, Inc.

Improving the Lives of Families through

Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

CO-LOCATION INTAKE SPECIALIST

100% Onsite, No Remote Work (Locations Vary)

What We're Looking For

Crystal Stairs is looking for an experienced Intake Specialist. Under limited supervision, the Intake Specialist will determine family eligibility and help parents eligible under the California subsidized child care programs gain access to child care programs and services. This vital position maintains cases as well as the certifying and re-certifying of family eligibility. You will certify and authorize care hours, update family information, approve changes, and issue family referrals as needed. You will provide quality customer service for all clients and internal support departments, and ensuring the accurate and timely entry of data. You will perform childcare orientations at various county/government Regional Offices. You may also conduct site visits to various locations. Other key duties include conducting childcare orientations and outreach activities, as well as represent the agency at community events. Other duties as assigned.

Responsibilities

• Process initial request for childcare and assist parents and providers in completing application
• Monitor program compliance and ensure documenations are appropriate and complete
• Determine eligibility and handle enrollment of families qualified for subsidized child care
• Respond to staff and parents requests for information or services; provide supportive and referral services to families regarding child care options and other community resources
• Perform childcare orientations at county/government Regional offices, One-Stop/Work-Source Centers; acts as a liaison with agencies.
• Perform data entry function for initial enrollment and prepare client file
• Conduct outreach activities at Job Fairs and other events
• Conduct weekly site visits to various locations.
• Provide monthly statistical reports on activities
• Represent the agency at community events; participate in work groups, committees and ad hoc groups
• Meet assigned specific performance standards for the respective unit and/or department
• Perform other duties as assigned by Supervisor/Manager

Experience, Knowledge, Skills And Abilities You Should Possess

• Minimum two years of experience in case management or client/vendor management in a human services or child development environment
• B.A. or B.S. degree from an accredited four year university or equivalent work experience.
• Strong time management and organizational skills
• Ability to prioritize work
• Excellent written and oral communications skills
• Excellent customer service skills and experience with a diverse client base
• Ability to handle multiple projects and meet deadlines
• Ability to apply program guidelines and follow procedures
• Ability to maintain confidentiality
• Ability to work independently with minimal supervision Strong attention to detail and ability to multi-task

Special Requirements

• Must have valid Driver License
• Must have auto vehicle with auto insurance

Total Package Of Benefits

• Medical/ Dental/ Vision - 95% paid by employer
• Pet Insurance
• Employee Assistance Program
• Voluntary Life and AD&D for Employee, Spouse and Children
• 401k Matching Options
• Flex Spending (Health Care and Dependent Care)
• Mutual of Omaha (STD, Accident, & Critical Illness)
• Generous Sick and Vacation Time
• Paid Holidays + Paid Winter Break from 12/24 - 1/1 (for select positions)
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles Fair Chance Ordinance for Employers and the California Fair Chance Act.

Crystal Stairs, Inc. is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org