Family Services Eligibility & Case Management Specialist

Crystal Stairs; Los Angeles (CA); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance (95%+)

Pet Insurance

Employee Assistance Program

401k Matching

Flex Spending (Health Care/Dependent)

Paid Holidays & Winter Break

Growth & development opportunities

Job summary

Crystal Stairs, Inc. in Los Angeles, CA, seeks a Stage 1 Case Management - Eligibility Specialist to determine eligibility for California subsidized child care and help families access services.

Under supervision, responsibilities include enrollment processing, family assessments, timely interviews, and maintaining a 175+ client caseload with program integrity.

BS/BA preferred; experience in subsidized childcare or social services is desirable; dedicated to helping diverse communities.

Qualifications

• Bachelor's degree or equivalent preferred.
• Experience with subsidized childcare or social services preferred.
• Knowledge of County Welfare Department apps and compliance requirements.

Responsibilities

• Determine eligibility and process enrollment for families in subsidized child care.
• Complete certification for families qualified for subsidized child care within required time frames.
• Conduct appointments to assess eligibility and explain program rules.
• Manage a caseload of 175+ clients with accuracy and program integrity.
• Complete transfers to other program funding sources when needed.
• Provide responsive customer service to families, providers, and internal customers.
• Troubleshoot inquiries and provide referrals as appropriate.
• Perform other duties as assigned.

Skills

Bachelor of Science/Arts degree

Experience with subsidized childcare

Case management

Customer service

Data collection & documentation

Education

Bachelor of Science/Arts degree

High School Diploma or equivalent

Tools

County Welfare Department applications

Database applications

Job description

Crystal Stairs, Inc. in Los Angeles, CA, seeks a Stage 1 Case Management - Eligibility Specialist to determine eligibility for California subsidized child care and help families access services.

Under supervision, responsibilities include enrollment processing, family assessments, timely interviews, and maintaining a 175+ client caseload with program integrity.

BS/BA preferred; experience in subsidized childcare or social services is desirable; dedicated to helping diverse communities.