Family Services Eligibility Advocate (Onsite LA)

Crystal Stairs, Inc.; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision - employer paid

401k Matching

Paid Holidays

Paid Winter Break

Growth and development opportunities

Learning Management System

Job summary

Crystal Stairs, Inc. is seeking a Family Services (Childcare Eligibility) Specialist to determine eligibility and assist eligible parents in California subsidized childcare programs.

The role delivers quality services, assesses family needs, and guides families through enrollment and referrals onsite in Los Angeles. Responsibilities include interviewing families, collecting documents, and ensuring timely, accurate certifications while maintaining program integrity and excellent customer service

Qualifications

• Bachelor’s degree preferred with experience in family services or social services.
• Experience with subsidized childcare or related programs is preferred.
• Experience in eligibility management, client/vendor management, or child development is preferred.
• Knowledge of County, State, and Federal program requirements for Subsidy Programs.
• Ability to analyze, solve problems, and produce accurate work timely.
• Ability to work with diverse and underserved populations.

Responsibilities

• Determine eligibility and complete enrollment for families in subsidized childcare.
• Conduct appointments to assess eligibility and collect documents.
• Explain program rules and assess needs for referrals.
• Schedule timely interviews to facilitate enrollment or continuation of services.
• Manage activities for 175+ clients with accuracy and integrity; coordinate with Fraud Prevention Unit as needed.
• Provide customer service to families, providers, and internal customers; resolve inquiries.
• Provide supportive referral services to families and providers as needed.
• Perform other duties as assigned.

Skills

Eligibility determination

Customer service

Data entry accuracy

Problem solving

Communication

Diversity and inclusion

Education

Bachelor’s degree preferred

High School Diploma or equivalent

Tools

County Welfare Department applications

Other database applications

Job description

Crystal Stairs, Inc. is seeking a Family Services (Childcare Eligibility) Specialist to determine eligibility and assist eligible parents in California subsidized childcare programs.

The role delivers quality services, assesses family needs, and guides families through enrollment and referrals onsite in Los Angeles. Responsibilities include interviewing families, collecting documents, and ensuring timely, accurate certifications while maintaining program integrity and excellent customer service