Onsite Intake & Admissions Coordinator

Banyan Treatment Center; Town of Texas (WI); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability coverage

401(k) with employer match

Paid time off and holidays

Wellness incentives

Employee assistance programs

Job summary

Banyan Treatment Centers is seeking an Intake Coordinator for our Waelder, TX location. You will own the onsite intake process from arrival through admission, ensuring patients and families feel welcomed, informed, and supported from the first moment.

The role emphasizes accurate documentation, benefits verification, and compliant processes in a Joint Commission–accredited, national provider setting. Join a team committed to compassionate care and community impact.

Qualifications

• Associate's degree and/or equivalent relevant experience.
• Current CPR certification.
• Strong administrative, organizational, and time-management skills.
• Excellent verbal and written communication skills with the ability to build rapport quickly.
• Experience with customer service, intake coordination, or sales support functions.
• Working knowledge of confidentiality laws, accreditation requirements, and Joint Commission standards.
• Strong attention to detail with a focus on documentation accuracy and compliance.

Responsibilities

• Serve as the primary onsite point of contact for new patients, families, visitors, and referral partners upon arrival.
• Conduct and manage the full onsite intake process, including receiving and processing new admissions from arrival through program entry.
• Handle, inventory, and log patient property in accordance with facility policy.
• Perform verification of benefits (VOB) at the point of admission and ensure accuracy of insurance and financial documentation.
• Communicate intake steps and expectations clearly using trauma-informed, client-centered communication.
• Address questions, concerns, and objections from patients and families with professionalism, empathy, and solution-focused responses.

Skills

Administrative skills

Communication

Time management

Customer service / intake coordination

Education

Associate's degree or equivalent

Tools

Salesforce

Kipu EMR

Job description

Banyan Treatment Centers is seeking an Intake Coordinator for our Waelder, TX location. You will own the onsite intake process from arrival through admission, ensuring patients and families feel welcomed, informed, and supported from the first moment.

The role emphasizes accurate documentation, benefits verification, and compliant processes in a Joint Commission–accredited, national provider setting. Join a team committed to compassionate care and community impact.