Care Access Navigator - Intake & Admissions

Banyan Treatment Centers; Lisle (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Banyan Treatment Centers is seeking an organized, customer-service–driven Intake Coordinator to support admissions operations within our Behavioral Health Support team. This on-site, per-diem role coordinates intake workflows, manages documentation, and serves as a compassionate point of contact for clients, families, and referral partners.

The Intake Coordinator supports admissions flow, maintains compliant records, and upholds Joint Commission standards and organizational expectations as part

Qualifications

• High-school diploma or equivalent is required; an Associate's degree or higher is preferred.
• Experience in behavioral health, healthcare coordination, or related customer service is expected.
• Strong organizational, administrative, and time-management skills are essential.

Responsibilities

• Monitor Salesforce for new inquiries and on-site intake needs.
• Process intake documentation and maintain compliant records.
• Serve as on-site point of contact for clients, families, and referral partners.

Skills

Administrative skills

Communication skills

Time management

Customer service

Documentation accuracy

Education

High-school diploma/equivalent

Associate's degree or higher (preferred)

Tools

Kipu EMR

Salesforce

Job description

Banyan Treatment Centers is seeking an organized, customer-service–driven Intake Coordinator to support admissions operations within our Behavioral Health Support team. This on-site, per-diem role coordinates intake workflows, manages documentation, and serves as a compassionate point of contact for clients, families, and referral partners.

The Intake Coordinator supports admissions flow, maintains compliant records, and upholds Joint Commission standards and organizational expectations as part