On-site Intake Navigator - Behavioral Health Admissions

Banyan Treatment Center; Milford (DE); Hybrid; USD 25,000 - 36,000; Part time

Job summary

Banyan Treatment Centers in Milford, DE is seeking an Intake Coordinator to join our on-site intake team. This part-time role (24 hours weekly) focuses on welcoming new patients, coordinating admission paperwork, verifying benefits, and ensuring a smooth transition into care.

You will work closely with admissions, clinical, and administrative staff, manage electronic records in Kipu and Salesforce, and maintain HIPAA-compliant confidentiality while delivering compassionate service to patients

Qualifications

• Associate degree or higher in a related field or one year of healthcare experience.
• Strong customer service and organizational skills are required.
• Experience with healthcare systems and electronic documentation is preferred.

Responsibilities

• Coordinate patient admissions and ensure all required intake documentation is completed accurately and timely.
• Verify insurance benefits and eligibility while maintaining compliance with payer requirements.
• Assist patients and families with financial discussions, payment collection, and admission-related paperwork.
• Create, maintain, and update patient records within Kipu and other electronic systems.
• Upload and manage admission documentation, including insurance verifications, pre-admission assessments, and consent forms.
• Communicate with admissions, utilization review, clinical, and operations teams to facilitate seamless patient admissions.
• Monitor Salesforce and other systems for pending admissions and required follow-up actions.
• Collect and verify patient demographic, insurance, identification, and financial information.
• Maintain confidentiality and safeguard sensitive patient and financial information in accordance with HIPAA guidelines.
• Provide exceptional customer service to patients, families, referral sources, and visitors.
• Support departmental administrative needs and other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Confidentiality

Education

Associate degree or higher

Tools

KIPU

Salesforce

Job description

Banyan Treatment Centers in Milford, DE is seeking an Intake Coordinator to join our on-site intake team. This part-time role (24 hours weekly) focuses on welcoming new patients, coordinating admission paperwork, verifying benefits, and ensuring a smooth transition into care.

You will work closely with admissions, clinical, and administrative staff, manage electronic records in Kipu and Salesforce, and maintain HIPAA-compliant confidentiality while delivering compassionate service to patients