Onsite Inside Sales & Customer Support Pro

Hurco Companies, Inc.; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Hurco Companies, Inc. in Indianapolis is seeking an Inside Sales Specialist to join our team onsite. You will assist distributors and customers with questions, troubleshooting, and product support, delivering a positive customer experience.

The ideal candidate is friendly, professional, dependable, and enjoys helping others; you will communicate with customers by phone, email, and other channels while prioritizing multiple requests.

Qualifications

• We are looking for a highly motivated individual with a customer-first mindset who enjoys problem-solving and helping others.

Responsibilities

• Respond to customer and distributor inquiries by phone, email, and/or chat
• Provide fast, friendly, and professional customer support
• Assist with product, service, and technical-related questions
• Troubleshoot customer issues and identify appropriate solutions or resources
• Research questions and follow through to ensure issues are resolved
• Maintain accurate and detailed records of customer interactions and resolutions
• Develop a strong understanding of our products, services, and policies
• Work closely with team members and other departments to resolve customer issues
• Share customer feedback and identify opportunities to improve the customer experience
• Maintain a professional and helpful attitude in all customer interactions

Skills

Customer-first mindset

Problem-solving

Verbal & written communication

Self-motivation / independence

Organization / multi-tasking

Tools

ERP systems

D365 F&O

Job description

Hurco Companies, Inc. in Indianapolis is seeking an Inside Sales Specialist to join our team onsite. You will assist distributors and customers with questions, troubleshooting, and product support, delivering a positive customer experience.

The ideal candidate is friendly, professional, dependable, and enjoys helping others; you will communicate with customers by phone, email, and other channels while prioritizing multiple requests.