Part-Time Customer Support Advocate (In-Office)

Hurco-Companie; Indianapolis (IN); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Part-time flexibility

Onsite role

Job summary

Hurco Companies seeks a Customer Support Advocate in Indianapolis to provide fast, friendly support to distributors and customers by phone, email, and chat. This part-time, onsite role requires prioritizing requests and delivering a positive customer experience.

The ideal candidate is fluent in English with strong communication, problem-solving, and organizational skills, and is eager to learn our products. You will collaborate with teams and grow in a manufacturing customer service environment.

Qualifications

• Fluent in English, including speaking, reading, and writing.
• Strong verbal and written communication skills.
• Positive, professional attitude with a genuine desire to help customers.
• Strong problem-solving and organizational skills.
• Ability to work independently and manage multiple customer requests.
• Comfortable learning new products, systems, and processes.
• Previous customer service or support experience is a plus, but not required.
• Part-time, onsite position located in Indianapolis, Indiana.

Responsibilities

• Respond to customer and distributor inquiries by phone, email, and/or chat
• Provide fast, friendly, and professional customer support
• Assist with product, service, and technical-related questions
• Troubleshoot customer issues and identify appropriate solutions or resources
• Research questions and follow through to ensure issues are resolved
• Maintain accurate and detailed records of customer interactions and resolutions
• Develop a strong understanding of our products, services, and policies
• Work closely with team members and other departments to resolve customer issues
• Share customer feedback and identify opportunities to improve the customer experience
• Maintain a professional and helpful attitude in all customer interactions

Skills

Fluent English

Verbal communication

Written communication

Problem solving

Organizational skills

Independence

Multitasking

Learning new products

Job description

Hurco Companies seeks a Customer Support Advocate in Indianapolis to provide fast, friendly support to distributors and customers by phone, email, and chat. This part-time, onsite role requires prioritizing requests and delivering a positive customer experience.

The ideal candidate is fluent in English with strong communication, problem-solving, and organizational skills, and is eager to learn our products. You will collaborate with teams and grow in a manufacturing customer service environment.