Onsite Infrastructure Operations Engineer - Remote Support

Yochana IT Solutions Inc.; Cleveland (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Yochana IT Solutions Inc. in Cleveland, OH is seeking an Infrastructure Operations Engineer (Field Support) with 2–5 years of enterprise experience to diagnose desktop and laptop issues and manage remote software deployments.

You will use monitoring tools to detect problems, provide excellent end-user support for Windows, and document resolutions while collaborating with the team to improve knowledge bases.

Qualifications

• 2-5 years of experience in an enterprise environment.
• Strong background in diagnosing desktop and laptop issues.
• Experience with remote software deployment.
• Solid understanding of end-user computing for Windows.
• Familiarity with cybersecurity best practices.

Responsibilities

• Diagnose and resolve desktop and laptop issues remotely, ensuring minimal disruption to end users.
• Perform PC and laptop imaging, installation, and repair as needed.
• Deploy software remotely using established tools and processes.
• Utilize monitoring tools to identify and address potential issues before they impact users.
• Collaborate with team members to develop and implement knowledge base systems for improved support efficiency.
• Provide technical training and support to end users as required.
• Maintain accurate records of support requests and resolutions using ticketing systems.
• Identify opportunities for process standardization and improvement.
• Stay updated on cybersecurity best practices and ensure compliance in all support activities.
• Work independently and manage multiple tasks effectively under pressure.

Skills

Windows troubleshooting

Ticketing systems

Google Cloud

Active Directory

SCCM

DNS

VPN

VoIP

Remote troubleshooting

Communication skills

Team collaboration

Monitoring tools

Tools

ServiceNow

Remote desktop tools

Diagnostic software

Cloud monitoring tools

Job description

Yochana IT Solutions Inc. in Cleveland, OH is seeking an Infrastructure Operations Engineer (Field Support) with 2–5 years of enterprise experience to diagnose desktop and laptop issues and manage remote software deployments.

You will use monitoring tools to detect problems, provide excellent end-user support for Windows, and document resolutions while collaborating with the team to improve knowledge bases.