On-Site IT Support Engineer - Fast First-Contact Fixes

Cleveland-Cliffs; Cleveland (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Education assistance

Paid time off

Job summary

Cleveland-Cliffs is seeking an IT Support Engineer for the Cleveland Works operation. This on-site role focuses on maximizing site technology effectiveness by supporting user-facing equipment and applications, with a strong emphasis on first-contact resolution and complete ticket closure.

You will work in a high-volume, production-focused environment, coordinating with EUX, Cybersecurity, Network, Server, and Telecom teams to solve complex issues and support hardware refresh deployments.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Minimum 3 years' experience in a technical IT role.
• Experience with Active Directory administration, basic server and network administration (LAN/WAN, switches, wireless).
• Desktop and endpoint technologies, wireless and mobility technologies, and physical hardware installation and cabling.

Responsibilities

• Own and manage high-volume IT tickets end-to-end in the ServiceNow queue.
• Administer and support local servers, storage, switches, wireless, VoIP phones, and network cameras.
• Install and route cabling (Ethernet, fiber) and support hardware refresh deployments on-site.
• Collaborate with EUX and other IT teams to maintain IT infrastructure at the site.
• Provide off-hours support for critical incidents and ensure root-cause resolution.
• Maintain accurate inventory of IT equipment on-site.

Skills

Active Directory administration

Server and network administration (LAN

Education

Bachelor's Degree (related field)

Tools

ServiceNow

Job description

Cleveland-Cliffs is seeking an IT Support Engineer for the Cleveland Works operation. This on-site role focuses on maximizing site technology effectiveness by supporting user-facing equipment and applications, with a strong emphasis on first-contact resolution and complete ticket closure.

You will work in a high-volume, production-focused environment, coordinating with EUX, Cybersecurity, Network, Server, and Telecom teams to solve complex issues and support hardware refresh deployments.