Assistant General Manager - Residence Inn by Marriott - North Conway, NH

Lafrance Hospitality; Lincoln (NH); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

PTO & 401K

Bonus Program

Brand Wide Room Discounts

Company Wide Room Discount Program

Annual Review Program

Extensive Room for Growth

Paid Training

Job summary

Residence Inn by Marriott in North Conway, NH, is seeking an Assistant General Manager to partner with the General Manager in delivering exceptional hospitality and seamless hotel operations. You will lead front desk activities, supervise a motivated team, monitor guest satisfaction, and ensure adherence to Marriott and Lafrance Hospitality standards while driving cost controls.

This is a hands-on leadership role in a brand hotel.

Qualifications

• Leadership experience in a brand hotel (1–3 years).
• Strong knowledge of front desk operations or property management systems.
• Detail-oriented with excellent interpersonal and communication skills.

Responsibilities

• Manage front office operations, guest service, room availability, and cost controls.
• Lead and motivate team members; coach, train, and evaluate performance.
• Monitor guest satisfaction and implement improvements.
• Ensure compliance with Marriott and Lafrance Hospitality standards.
• Collaborate with housekeeping and maintenance to maintain seamless operations.

Skills

Front desk operations

Leadership

Communication

Flexibility

Tools

Property Management System

Job description

Welcome to Residence Inn, North Conway and Lafrance Hospitality! We are thrilled to announce a new opportunity to join our team as an Assistant General Manager at the Residence Inn by Marriott in North Conway, NH.

As an Assistant General Manager, you will play a critical role in ensuring the smooth operations of our hotel. With your engaging personality and passion for hospitality, you will collaborate closely with our General Manager to provide outstanding guest service and maintain the highest standards of excellence.

Located in the charming town of North Conway, our Residence Inn by Marriott offers a warm and inviting atmosphere for both business and leisure travelers. This is an exciting chance to be part of a dynamic team that is dedicated to providing exceptional experiences for our guests.

Responsibilities

• Manage front office operations, including guest service, room availability, and cost controls


• Lead and motivate team members, providing coaching, training, and help with performance evaluations


• Monitor guest satisfaction and implement improvements to enhance the guest experience


• Ensure compliance with Marriott and Lafrance Hospitality standards


• Collaborate with other departments, such as housekeeping and maintenance, to maintain a seamless operation

With over 60 years of experience, Lafrance Hospitality believes our employees are our greatest asset. We value their ideas, recognize their hard work, and empower them to succeed. Our commitment to innovation and exceeding expectations creates opportunities for both personal and professional growth.

Pay: $52K - $55K Salary Range

Schedule: Weekdays and Weekends

Job Type: Full- Time

Take advantage of our remarkable DailyPay feature, which allows you to receive your earnings on any day that you prefer. Furthermore, if you successfully refer someone to join our remarkable team, you have the opportunity to earn up to an astounding $500.

Keywords: Assistant General Manager, Hospitality, Front Desk, Front Desk Manager, Hotel, Supervisor, hotel management, AGM

Requirements

• Prior experience in a brand hotel, preferably in a leadership role 1-3 years


• Strong knowledge of front desk operations or property management


• Detail-oriented with excellent interpersonal and communication skills


• Flexibility to work a variety of shifts, including weekends and holidays


• Marriott Brand experience not necessary but a PLUS

Benefits

• PTO & 401K


• Bonus Program


• Brand Wide Room Discounts


• Company Wide Room Discount Program


• Annual Review Program


• Extensive Room for Growth


• Paid Training