Hotel Operations Lead — Guest Experience & Front Desk

Lafrance Hospitality; Conway (NH); On-site; USD 52,000 - 55,000; Full time

Benefits offered by this job

PTO & 401K

Bonus Program

Brand Wide Room Discounts

Company Wide Room Discount Program

Annual Review Program

Growth Opportunities

Paid Training

Job summary

Residence Inn North Conway by Marriott, part of Lafrance Hospitality, seeks an Assistant General Manager. You will partner with the General Manager to ensure smooth hotel operations and exceptional guest service in North Conway, NH.

As a leader in a brand hotel, you will oversee front desk operations, collaborate across departments, and drive improvements in guest satisfaction while maintaining Marriott standards. This full-time role requires flexibility for weekends and holidays.

Qualifications

• Prior experience in a brand hotel, leadership 1-3 years.
• Strong knowledge of front desk operations or property management.
• Detail-oriented with excellent interpersonal and communication skills.
• Flexibility to work weekends and holidays.
• Marriott Brand experience not necessary but a plus.

Responsibilities

• Manage front office operations, including guest service, room availability, and cost controls
• Lead and motivate team members, providing coaching, training, and help with performance evaluations
• Monitor guest satisfaction and implement improvements to enhance the guest experience
• Ensure compliance with Marriott and Lafrance Hospitality standards
• Collaborate with other departments, such as housekeeping and maintenance, to maintain a seamless operation

Skills

Front desk operations

Property management

Interpersonal skills

Communication skills

Leadership

Flexibility

Job description

Residence Inn North Conway by Marriott, part of Lafrance Hospitality, seeks an Assistant General Manager. You will partner with the General Manager to ensure smooth hotel operations and exceptional guest service in North Conway, NH.

As a leader in a brand hotel, you will oversee front desk operations, collaborate across departments, and drive improvements in guest satisfaction while maintaining Marriott standards. This full-time role requires flexibility for weekends and holidays.