Onsite Hospitality & Client Experience Lead

Opensity Solutions; Washington, Northern (District of Columbia, KY); Hybrid; USD 61,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions in Washington, DC seeks a hands-on Hospitality Manager to lead on-site guest services for our client site. You will manage a small team, ensure world-class service, and drive satisfaction and retention through proactive operations and elegant event support.

The role emphasizes guest experience, KPI tracking, and cross-functional collaboration with catering, facilities, and vendors. Occasional national travel is required.

Qualifications

• 3+ years of progressive hospitality experience in corporate or hospitality, food and beverage, catering, hotel operations, conference services, or a related field.
• Previous experience leading, coordinating, or supervising hospitality services in a hands-on operational environment.
• Strong project coordination skills with the ability to manage multiple priorities while remaining actively engaged in service delivery.
• Willingness and ability to travel nationally several times per year to support hospitality operations at other locations.
• Exceptional customer service, communication, and interpersonal skills.
• Strong attention to detail and commitment to maintaining high hospitality standards.
• Ability to work independently in a fast-paced, high-touch corporate environment.
• Proficiency with Microsoft Office applications.
• Reliable attendance and schedule flexibility to support business needs and events.

Responsibilities

• Hospitality Operations & Guest Experience (85-90%): Provide a warm, professional, and engaging welcome to clients, visitors, executives, and VIP guests.
• Act as the primary onsite hospitality representative, delivering exceptional customer service and resolving guest requests promptly and professionally.
• Coordinate all aspects of catering services, including order placement, delivery oversight, setup, presentation, replenishment, and breakdown.
• Perform daily hospitality operations, including inventory replenishment, pantry management, beverage station upkeep, and workspace presentation.
• Support corporate meetings, events, and executive functions through hands-on coordination and execution.
• Partner with vendors, catering providers, and building teams to ensure timely and accurate service delivery.
• Identify and address operational issues proactively to maintain a seamless guest experience.
• Maintain hospitality standards and ensure all spaces reflect a high-quality corporate environment.
• Assist with hospitality-related projects and special initiatives as assigned.
• Travel nationally, as needed, to support hospitality operations and service delivery at other office locations.
• Administrative & Operational Leadership (10-15%): Track and maintain hospitality service metrics, operational records, and activity reports.
• Monitor and report on KPIs and SLAs to support continuous improvement efforts.
• Assist with scheduling, service planning, and prioritization of hospitality activities.
• Support onboarding, training, and guidance of hospitality team members while leading by example through direct service execution.
• Identify process improvement opportunities and communicate recommendations to management.
• Maintain accurate documentation related to hospitality operations, inventory, vendor performance, and service delivery outcomes.

Skills

Hospitality experience

Team leadership

Project coordination

Coaching teammates

Customer service

Communication skills

Attention to detail

Independent worker

Microsoft Office

Flexibility

Job description

Opensity Solutions in Washington, DC seeks a hands-on Hospitality Manager to lead on-site guest services for our client site. You will manage a small team, ensure world-class service, and drive satisfaction and retention through proactive operations and elegant event support.

The role emphasizes guest experience, KPI tracking, and cross-functional collaboration with catering, facilities, and vendors. Occasional national travel is required.