Head of Office Services & Guest Experience

Opensity solutions; Phoenix (AZ); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Lead Office Services Associate to oversee daily office services operations, hospitality support, and workplace experience initiatives for client locations. You will supervise a team, coordinate front desk activities, and ensure a welcoming, professional environment.

Reporting to the Client Relations Manager, you will manage supplies, coordinate with facilities and vendors, plan meetings and events, and drive continuous improvement in processes while delivering

Qualifications

• Minimum 2–3 years of experience in office services, hospitality, facilities coordination, or customer service leadership roles.
• Strong leadership and customer service skills with a client-first mindset.
• Proficiency in Microsoft Office Suite and operating office technology systems.
• Ability to manage office resources, scheduling, reporting, and communication platforms effectively.

Responsibilities

• Lead, train, supervise, and support office service associates to ensure smooth and efficient daily office operations.
• Coordinate front desk support, guest services, concierge functions, and workplace experience initiatives.
• Manage office supplies, pantry inventory, stationery, and workspace resources; liaise with facilities and vendors.
• Plan and coordinate office meetings, events, conferences, and room setups; provide audiovisual support.

Skills

Leadership

Customer service

Organization

Multitasking

Problem solving

Attention to detail

Confidentiality

MS Office

Communication

Education

High School Diploma

Associate degree

Bachelor’s degree

Tools

Microsoft Office

Job description

Opensity Solutions is seeking a Lead Office Services Associate to oversee daily office services operations, hospitality support, and workplace experience initiatives for client locations. You will supervise a team, coordinate front desk activities, and ensure a welcoming, professional environment.

Reporting to the Client Relations Manager, you will manage supplies, coordinate with facilities and vendors, plan meetings and events, and drive continuous improvement in processes while delivering