Hospitality & Client Relations Supervisor

Opensity solutions; Boston (MA); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions seeks a Hospitality Supervisor (Client Relations) to lead a team in building strong client relationships and ensuring high satisfaction. The role focuses on issue resolution, service quality, and retention within a fast-paced environment.

The supervisor will guide day-to-day client portfolio operations, monitor KPIs, and report on progress, while maintaining site readiness and delivering weekly performance insights.

Qualifications

• Client-first mindset and strong relationship-building ability.
• Leadership with energy, confidence and enthusiasm.
• Excellent verbal and written communication; adaptable communication style.

Responsibilities

• Build strong client relationships and improve satisfaction through timely issue resolution.
• Conduct client satisfaction surveys for service evaluation and improvement opportunities.
• Provide cost savings and service enhancement initiatives for clients.

Skills

Client first

Leadership

Active listening

Communication

Work under pressure

Professional demeanor

Team coordination

Adapt communication

Tools

Microsoft Office

Google Docs

AV equipment

Job description

Opensity Solutions seeks a Hospitality Supervisor (Client Relations) to lead a team in building strong client relationships and ensuring high satisfaction. The role focuses on issue resolution, service quality, and retention within a fast-paced environment.

The supervisor will guide day-to-day client portfolio operations, monitor KPIs, and report on progress, while maintaining site readiness and delivering weekly performance insights.