Helpdesk Specialist

City of Pharr; Pharr (TX); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Job summary

The City of Pharr is hiring a Full-Time Helpdesk Specialist to serve as the first point of contact for end-users in Pharr, TX. This onsite role focuses on delivering responsive technical support via phone or email and ensuring smooth operation of computers and printers for the community.

You will troubleshoot issues, follow checklists, and use scripts to guide solutions while maintaining high levels of customer service in a fast-paced environment.

Qualifications

• Strong foundation in technical computer, network, or software support.
• Bilingual English/Spanish is highly desired.
• Familiarity with a call center environment and duties.
• Knowledge of computer systems and work order tracking systems.
• Capable of working in a fast-paced environment.

Responsibilities

• Serve as first point of contact for end-users via phone or email.
• Answer support calls and resolve issues remotely using management tools.
• Troubleshoot a variety of problems using checklists and scripts.
• Perform basic network troubleshooting for computers and printers.
• Maintain high standards of customer service.

Skills

Technical computer support

Network or software support

Bilingual English/Spanish

Call center experience

Tools

Windows-based environment

Work order tracking systems

TEAMPHARR.NET

Job description

Join the City of Pharr as a Full-Time Helpdesk Specialist and immerse yourself in a dynamic, customer-centric environment! This onsite position in Pharr, TX, offers a unique opportunity to be at the forefront of technology while providing essential support to our community. With a competitive pay of $27,000.00, you'll have the chance to solve problems and innovate daily, making a significant impact on our city operations. As part of our energetic and forward-thinking team, you will engage directly with clients, enhancing their experience and satisfaction.

If you are a passionate problem solver eager to contribute to a professional atmosphere, this role is not to be missed. You can enjoy great benefits such as Medical, Dental, Vision, Paid Time Off, and Retirement. Take the leap into an exciting career where your skills will shine and grow within a thriving organization!

Are you excited about this Helpdesk Specialist job?

As a Full-Time Helpdesk Specialist at the City of Pharr, you will serve as the first point of contact for end-users and TEAMPHARR.NET customers in need of technical assistance via phone or email. Your role involves answering support calls and utilizing management tools to resolve issues remotely, ensuring high-quality customer service at all times. You will troubleshoot a variety of problems by evaluating multiple options, employing checklists and scripts to guide your approach. Additionally, you will perform basic network troubleshooting to maintain connectivity for both computers and printers, demonstrating your commitment to problem-solving and customer-centricity. This position offers a stimulating environment where your technical skills can flourish while directly benefiting the community.

Are you the Helpdesk Specialist we're looking for?

To thrive as a Full-Time Helpdesk Specialist at the City of Pharr, candidates should possess a strong foundation in technical computer, network, or software support, preferably within a Windows-based environment. Bilingual proficiency in English and Spanish is highly desired, as it enhances communication with our diverse customer base. Familiarity with a call center environment and its duties will set you apart, complemented by knowledge of computer systems and work order tracking systems.

The ability to excel in a fast-paced environment is essential, as you will frequently troubleshoot various technical issues while maintaining a high standard of customer service. Strong problem-solving skills, paired with effective communication and multitasking abilities, will ensure your success in this pivotal role.

Knowledge and skills required for the position are:

• Experience in technical computer
• Network or software support in a windows computer - based network preferred.
• Bilingual English/Spanish preferred.
• Knowledge of call center environment and duties.
• Knowledge of computer systems and work order tracking computer systems.
• Capable of working in a fast-paced environment.

Must pass a thorough criminal background check due to the sensitivity of the information handled by this position.