Onsite Help Desk Technician - IT Support Pro (Baltimore/Durham)

Leisnoi, Inc.; Durham (NC); On-site; USD 23,866 - 33,992; Full time

Job summary

Leisnoi, Inc. is seeking a Help Desk Technician to provide professional customer support as the first point of contact for end users. Responsibilities include managing technical support requests, maintaining accurate documentation, and assisting with ticket management in a call center environment.

This position requires at least one year of service experience in a help desk role and relevant certifications such as HDI or CompTIA A+. Candidates will work on-site in Durham, NC or Baltimore, MD.

Qualifications

• Minimum one year service experience in a help desk role.
• Must hold at least one relevant certification.
• Experience in VoIP and MPLS is preferred.

Responsibilities

• Serve as the first point of contact for technical support requests.
• Document all incidents and service requests in the ticketing system.
• Provide accurate troubleshooting support for hardware and software.

Skills

Troubleshooting support for hardware/software

Customer support skills

Knowledge of Windows OS

Experience with ServiceNow or CAPRS

Education

HDI Customer Service Representative or HDI Desktop Support Technician or CompTIA A+

Tools

Microsoft Exchange/Outlook

Microsoft Systems Management Server (SMS)

Cisco routers

Job description

Leisnoi, Inc. is seeking a Help Desk Technician to provide professional customer support as the first point of contact for end users. Responsibilities include managing technical support requests, maintaining accurate documentation, and assisting with ticket management in a call center environment.

This position requires at least one year of service experience in a help desk role and relevant certifications such as HDI or CompTIA A+. Candidates will work on-site in Durham, NC or Baltimore, MD.