Onsite Help Desk Specialist - Empathetic Tech Support

MSA Professional Services; Madison (WI); On-site; USD 2,893,000 - 4,684,000; Full time

Benefits offered by this job

Employee ownership

Mentorship culture

Flexible schedule

Hybrid/Remote options

Job summary

MSA Professional Services in Baraboo or Madison, WI is seeking a Help Desk Support Technician to be the first point of contact for employees needing technical assistance. You will troubleshoot and resolve hardware, software, and network issues with care and empathy.

This onsite role covers PC/tablet deployment, IT Asset Inventory maintenance, license verification, and collaboration with vendors to keep technology running smoothly. Training and growth are supported within our employee-owned firm.

Qualifications

• High School Diploma or GED required; pursuing a degree in Computer/Information Science preferred.
• Strong understanding of operating systems, networks, and troubleshooting.
• Experience with Windows and Microsoft Office/365; familiarity with firewalls/routers is a plus.

Responsibilities

• Provide first-line technical support to employees across the company.
• Respond to Help Desk tickets, emails, calls, and chat requests (same business day).
• Troubleshoot and resolve hardware, software, and network issues.
• Build, configure, and deploy PCs and tablets.
• Maintain IT Asset Inventory with annual staff check-ins.
• Verify software requests for licensing and compliance.
• Research, test, and evaluate technology requests and new solutions.
• Collaborate with vendors and escalate issues when necessary.
• Document issues, solutions, and patterns to improve IT processes.
• Provide occasional on-site support at other company offices.

Skills

OS knowledge

Networking

Troubleshooting

Windows

MS Office 365

Firewalls & routers

SCCM

Communication

Empathy

Problem solving

Organizational skills

Physical effort

Education

High School Diploma or GED

Pursuing Computer/Information Science degree

Tools

SCCM

Job description

MSA Professional Services in Baraboo or Madison, WI is seeking a Help Desk Support Technician to be the first point of contact for employees needing technical assistance. You will troubleshoot and resolve hardware, software, and network issues with care and empathy.

This onsite role covers PC/tablet deployment, IT Asset Inventory maintenance, license verification, and collaboration with vendors to keep technology running smoothly. Training and growth are supported within our employee-owned firm.