Help Desk Support Technician

MSA Professional Services; Madison (WI); On-site; USD 2,893,000 - 4,684,000; Full time

Benefits offered by this job

Employee ownership

Mentorship culture

Flexible schedule

Hybrid/Remote options

Job summary

MSA Professional Services in Baraboo or Madison, WI is seeking a Help Desk Support Technician to be the first point of contact for employees needing technical assistance. You will troubleshoot and resolve hardware, software, and network issues with care and empathy.

This onsite role covers PC/tablet deployment, IT Asset Inventory maintenance, license verification, and collaboration with vendors to keep technology running smoothly. Training and growth are supported within our employee-owned firm.

Qualifications

• High School Diploma or GED required; pursuing a degree in Computer/Information Science preferred.
• Strong understanding of operating systems, networks, and troubleshooting.
• Experience with Windows and Microsoft Office/365; familiarity with firewalls/routers is a plus.

Responsibilities

• Provide first-line technical support to employees across the company.
• Respond to Help Desk tickets, emails, calls, and chat requests (same business day).
• Troubleshoot and resolve hardware, software, and network issues.
• Build, configure, and deploy PCs and tablets.
• Maintain IT Asset Inventory with annual staff check-ins.
• Verify software requests for licensing and compliance.
• Research, test, and evaluate technology requests and new solutions.
• Collaborate with vendors and escalate issues when necessary.
• Document issues, solutions, and patterns to improve IT processes.
• Provide occasional on-site support at other company offices.

Skills

OS knowledge

Networking

Troubleshooting

Windows

MS Office 365

Firewalls & routers

SCCM

Communication

Empathy

Problem solving

Organizational skills

Physical effort

Education

High School Diploma or GED

Pursuing Computer/Information Science degree

Tools

SCCM

Job description

We’re seeking a Help Desk Support Technician to be the first point of contact for employees seeking technical assistance. This role requires a caring, approachable, and empathetic individual with a wide range of technical knowledge to troubleshoot and resolve computer and network issues. You’ll play a key role in supporting our team, keeping technology running smoothly, and ensuring colleagues feel supported and empowered.

This role is required to be onsite at the Baraboo or Madison WI office.

Who we are:For over 100 years, MSA has helped shape communities through engineering excellence. What began in 1919 with a single practitioner in Baraboo, Wisconsin, has grown into a robust firm of over 550 employee owners across the U.S.

Our purpose is simple: to make communities stronger, safer, and more sustainable. We believe in the power of relationships, trust, and doing the right thing — and we take pride in seeing our work come to life.

At MSA, we understand that great work happens when you contribute great value, and maintain a balanced life and career. That’s why we offer:

• Employee Ownership = True Investment: MSA is a 100% employee-owned firm. That means when you join our team, you’re not just doing a job — you’re building your legacy and sharing in the success of the firm.
• A Culture of Mentorship and Collaboration: Work alongside a talented, cross-disciplinary team that values mentorship, professional development, and team success.
• A flex time program that empowers you to manage your schedule — because life doesn’t always fit inside 9 to 5
• A flexible work environment, including hybrid and remote options where possible, to support your productivity and well-being.

Responsibilities

What you will do:

• Provide first-line technical support to employees across the company.
• Respond to Help Desk tickets, emails, calls, and chat requests in a timely manner (same business day).
• Troubleshoot and resolve hardware, software, and network issues.
• Build, configure, and deploy PCs and tablets.
• Maintain and update the IT Asset Inventory system, including annual check-ins with staff.
• Verify software requests for licensing and compliance.
• Research, test, and evaluate technology requests and new solutions.
• Collaborate with vendors and escalate issues when necessary.
• Document issues, solutions, and patterns to improve IT processes.
• Provide occasional on-site support at other company offices.

Qualifications

What you bring:

• Education:
• High School Diploma or GED required.
• Pursuing a degree in Computer/Information Science preferred.

Experience:

• No prior experience required – we’ll provide training!

Skills & Knowledge:

• Strong understanding of operating systems, networks, and troubleshooting.
• Familiarity with Windows and Microsoft Office/365.
• Knowledge of firewalls, routers, and system builds (SCCM experience a plus).
• Excellent communication and active listening skills.
• Patience, empathy, and professionalism in handling support requests.
• Detail-oriented and organized, with strong problem-solving abilities.
• Ability to lift up to 25 pounds occasionally.

• The selected candidate must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future. We are unable to provide or take over sponsorship of an employment visa for this role.

Why MSA?

• Better Together: A collaborative environment that values open ideas, diversity, and authenticity. Our diverse perspectives fuel innovation and success in our employee-owned firm.
• Multi-disciplinary Opportunities: Follow your interests, explore new experiences, and apply your skills where they have the most impact.
• We\'ve Got Your Back: Enjoy support when you need it and independence when you don\'t. We are 400+ strong, working as one cohesive team.
• Passion & Purpose: We\'re passionate about our work and proud of it! Share inspirations, "geek out," and think big with us.
• Pay & Perks: Competitive pay and unique perks that make MSA stand out.
• Communities of Practice: Our think tanks and idea generators—regular collaboration and learning opportunities.
• Work-Life Integration: Life doesn\'t stop when work begins. We support your professional and personal balance.
• Commitment to Learning: Ongoing training, tuition reimbursement, and cutting-edge technology to keep you connected and creative.
• Community Engagement: Giving back through volunteering, education, STEM outreach, and event participation, backed by corporate sponsorship and donations.

The hourly wage for this position ranges from $21 to $34 an hour commensurate with experience. Higher compensation within this range will be paid to candidates with significant experience and exceptional qualifications.

Best-in-Industry Benefits - Eligible employees enjoy:

• Quality Insurance Options: Medical, dental, and vision coverage for you and your family
• Paid Time Off: Minimum of 17 days in the first year for full-time employees
• Paid Holidays: 8 holidays per year
• Paid Parental Leave: 2 weeks for both parents, with additional time for birth parents under MSA’s Short Term Paid Leave
• Supplemental Insurance: 100% paid life, long-term disability, and short-term disability insurance
• Employee Stock Ownership Plan (ESOP): 100% employee-owned, with stock provided at no cost
• 401k Retirement Savings Plan: Generous employer match, immediately 100% vested
• Short Term Incentive (STIP) bonus

MSA is an equal opportunity/affirmative action employer that is committed to diversity and inclusion in the workplace. At MSA, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail]

Equal Employment Opportunity/Affirmative Action Employer