Onsite Help Desk I: Fast IT Support & Operations Impact

Mclane Company, Inc.; Temple (TX); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Life Insurance

Paid time off after 90 days

Pet insurance

Maternity/Paternity leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

Mclane Company, Inc. is seeking a Representative, Help Desk I to monitor and manage enterprise system platforms, supporting internal customers across distribution operations.

This on-site role in Temple, TX focuses on first-tier technical support for hardware and software on personal computing devices and related infrastructure. The ideal candidate has a high school diploma or GED with IT-related education preferred, and 1+ years in IT operations or help desk support.

Qualifications

• 1+ years in IT operations, production support, help desk, or related technical environment.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to communicate effectively with technical and non-technical customers.

Responsibilities

• Respond to first-tier technical issues related to hardware and software on personal computing devices and supporting infrastructure.
• Follow established methods to resolve basic problems or escalate to second-tier staff to ensure timely productivity.
• Learn and apply internal procedures for handling internal IT requests via phone or remote methods.

Skills

IT operations experience

Troubleshooting

Effective communication

Education

Associate's or Bachelor's degree in IT

Job description

Mclane Company, Inc. is seeking a Representative, Help Desk I to monitor and manage enterprise system platforms, supporting internal customers across distribution operations.

This on-site role in Temple, TX focuses on first-tier technical support for hardware and software on personal computing devices and related infrastructure. The ideal candidate has a high school diploma or GED with IT-related education preferred, and 1+ years in IT operations or help desk support.