IT Help Desk Technician

McLane Intelligent Solutions; Temple (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive Base Salary

Health Insurance

Retirement Plans

Paid Time Off

Ongoing Training

Professional Development Opportunities

Collaborative Work Environment

Career Advancement Opportunities

Job summary

An established industry player is seeking dedicated IT Help Desk Technicians to provide exceptional technical support. In this dynamic role, you will diagnose and resolve various technical issues while ensuring outstanding customer service. You'll engage with clients through multiple channels, enhancing their operational efficiency. This position offers a fast-paced, collaborative work environment with opportunities for career advancement, ongoing training, and a comprehensive benefits package. If you are passionate about technology and helping others, this role is perfect for you.

Qualifications

• Passion for technology and helping others with IT issues.
• Experience in Help Desk role or customer service is highly valued.

Responsibilities

• Provide first-level technical support for software and hardware issues.
• Document interactions in ticketing system for tracking.
• Collaborate with IT teams to resolve unresolved issues.

Skills

Technical Support

Windows Operating Systems

Microsoft Office Suite

Network Troubleshooting

Communication Skills

Customer Service

Ticketing Systems

Remote Support Tools

IT Certifications (CompTIA A+, Network+)

Education

High School Diploma

Associate's Degree in IT

Bachelor's Degree in IT

Job description

At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.

Responsibilities:

1. Provide first-level technical support to end users for various software and hardware issues.
2. Document all interactions and resolutions in our ticketing system for tracking and future reference.
3. Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
4. Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
5. Continuously learn and stay updated on new technologies and systems relevant to the company's services.

Qualifications:

1. Strong passion for technology and helping others with IT issues.
2. Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
3. Excellent communication skills and a customer-oriented attitude.
4. Experience with ticketing systems and remote support tools is a plus.
5. Ability to work well under pressure and manage multiple tasks simultaneously.
6. Helpful to have IT certifications such as CompTIA A+, Network+ or similar.
7. High school diploma required; Associate's or Bachelor's degree in IT or related field preferred.
8. Previous experience in a Help Desk role or customer service experience is highly valued.

Benefits:

1. Competitive base salary.
2. Comprehensive benefits package including health insurance, retirement plans, and paid time off.
3. Ongoing training and professional development opportunities.
4. Fast-paced and collaborative work environment with opportunities for career advancement.