Onsite Help Desk Analyst — Tier 1 Support, Harrisburg

Inabia Software & Consulting Inc.; Pennsylvania; On-site; USD 42,000 - 52,000; Part time

Job summary

Inabia Software & Consulting Inc. is seeking a Help Desk Analyst to support the Commonwealth of PA. The role is 100% onsite in Dauphin County, PA, with a requirement for 1+ year of field IT service desk experience and a 2-year associate degree or equivalent training.

The position emphasizes phone-based support, password resets, and application assistance. Local candidates or those willing to relocate are preferred; interviews are in-person, and the role includes strong emphasis on customer

Qualifications

• 1+ years of IT Service Desk and/or Call Center experience required.
• Experience with call tracking and ticketing software.
• Able to support users with basic knowledge of computers, software, hardware, and systems.
• Excellent communication skills and telephone manner.
• Strong organizational skills.
• Basic User & Security Group Active Directory administration.
• Strong knowledge of Windows 7 and Office 365; experience with Office 365 in a network environment.
• Self-motivated achiever with focus on customer service.
• Training period 3–4 weeks; local candidates preferred.

Responsibilities

• Handle 1st-line IT support on phones all day.
• Perform password resets and application support.
• Utilize call tracking and ticketing systems to manage incidents.
• Provide courteous, clear communication to users and document interactions.
• Ensure effective post-resolution follow-up and user satisfaction.

Skills

Call tracking

Detail oriented

End-user support

Strong communication

Organizational skills

Active Directory administration

Windows 7 / Office 365

Office 365 troubleshooting

IT Service Desk experience

Customer service

Education

2-year associate degree or equivalent

Tools

Active Directory

Job description

Inabia Software & Consulting Inc. is seeking a Help Desk Analyst to support the Commonwealth of PA. The role is 100% onsite in Dauphin County, PA, with a requirement for 1+ year of field IT service desk experience and a 2-year associate degree or equivalent training.

The position emphasizes phone-based support, password resets, and application assistance. Local candidates or those willing to relocate are preferred; interviews are in-person, and the role includes strong emphasis on customer