Onsite Healthcare IT Technician I

OneOncology, LLC; Fort Worth (TX); On-site; USD 36,000 - 56,000; Full time

Job summary

OneOncology, LLC is seeking a Field Support Technician I for our on-site IT team in Fort Worth, TX. You will provide hands-on hardware setup, imaging, and basic troubleshooting to keep clinicians and staff productive at multiple practice locations.

The role emphasizes customer service, learning core IT processes, and collaboration with Service Desk, End User Computing, and IT Operations to support patient care.

Qualifications

• Basic hardware and software troubleshooting skills.
• Strong customer service and communication skills.
• Ability to follow procedures, checklists, and documented standards.
• Curiosity and willingness to learn new tools, systems, and processes.
• Time management and reliability.
• Experience with ServiceNow, Microsoft 365, and Windows endpoints is a plus.

Responsibilities

• Perform basic imaging and setup of devices under standard OneOncology processes.
• Assist with simple hardware, software, and network issues.
• Resolve low-complexity tickets with guidance from senior field technicians.
• Maintain accurate ticket notes and documentation in ServiceNow.
• Shadow senior technicians to learn field workflows and practice-specific systems.
• Support asset receiving, tagging, and stockroom organization.
• Assist with hardware onboarding and offboarding for practice users.
• Travel to other practice sites as needed.
• Additional responsibilities as assigned to support the mission.

Skills

Basic hardware troubleshooting

Customer service

Following procedures

Curiosity and learning

Time management

ServiceNow & Windows endpoints

Education

High school diploma or GED

College degree in relevant field preferred

Tools

ServiceNow

Microsoft 365

Windows endpoints

Job description

OneOncology, LLC is seeking a Field Support Technician I for our on-site IT team in Fort Worth, TX. You will provide hands-on hardware setup, imaging, and basic troubleshooting to keep clinicians and staff productive at multiple practice locations.

The role emphasizes customer service, learning core IT processes, and collaboration with Service Desk, End User Computing, and IT Operations to support patient care.