Onsite Field IT Technician I — Clinic Support

Astera Cancer Care; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

OneOncology's Field Operations team delivers onsite technology support to practices, acting as hands-and-eyes of IT at the point of patient care. The Field Support Technician I role focuses on basic onsite troubleshooting, hardware setup, and learning core IT processes.

This is a full-time onsite position in Fort Worth, TX, reporting to a Field Manager. The ideal candidate brings curiosity, reliability, and a strong customer service orientation to every interaction with clinicians and staff.

Qualifications

• Basic hardware and software troubleshooting skills.
• Strong customer service and communication skills.
• Ability to follow procedures, checklists, and documented standards.
• Curiosity and willingness to learn new tools, systems, and processes.
• Time management and reliability.
• Experience with ServiceNow, Microsoft 365, and Windows endpoints is a plus.

Responsibilities

• Perform basic imaging and setup of devices under standard OneOncology processes.
• Assist with simple hardware, software, and network issues.
• Resolve low-complexity tickets with guidance from senior field technicians.
• Maintain accurate ticket notes and documentation in ServiceNow.
• Shadow senior technicians to learn field workflows and practice-specific systems.
• Support asset receiving, tagging, and stockroom organization.
• Assist with hardware onboarding and offboarding for practice users.
• Travel to other practice sites as needed.
• Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.

Skills

Hardware troubleshooting

Customer service

Procedures adherence

Curiosity to learn

Time management

Communication

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

ServiceNow

Microsoft 365

Windows endpoints

Job description

OneOncology's Field Operations team delivers onsite technology support to practices, acting as hands-and-eyes of IT at the point of patient care. The Field Support Technician I role focuses on basic onsite troubleshooting, hardware setup, and learning core IT processes.

This is a full-time onsite position in Fort Worth, TX, reporting to a Field Manager. The ideal candidate brings curiosity, reliability, and a strong customer service orientation to every interaction with clinicians and staff.