Field Support Technician I

Astera Cancer Care; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

OneOncology's Field Operations team delivers onsite technology support to practices, acting as hands-and-eyes of IT at the point of patient care. The Field Support Technician I role focuses on basic onsite troubleshooting, hardware setup, and learning core IT processes.

This is a full-time onsite position in Fort Worth, TX, reporting to a Field Manager. The ideal candidate brings curiosity, reliability, and a strong customer service orientation to every interaction with clinicians and staff.

Qualifications

• Basic hardware and software troubleshooting skills.
• Strong customer service and communication skills.
• Ability to follow procedures, checklists, and documented standards.
• Curiosity and willingness to learn new tools, systems, and processes.
• Time management and reliability.
• Experience with ServiceNow, Microsoft 365, and Windows endpoints is a plus.

Responsibilities

• Perform basic imaging and setup of devices under standard OneOncology processes.
• Assist with simple hardware, software, and network issues.
• Resolve low-complexity tickets with guidance from senior field technicians.
• Maintain accurate ticket notes and documentation in ServiceNow.
• Shadow senior technicians to learn field workflows and practice-specific systems.
• Support asset receiving, tagging, and stockroom organization.
• Assist with hardware onboarding and offboarding for practice users.
• Travel to other practice sites as needed.
• Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.

Skills

Hardware troubleshooting

Customer service

Procedures adherence

Curiosity to learn

Time management

Communication

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

ServiceNow

Microsoft 365

Windows endpoints

Job description

OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us?

This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve.

Job Description:

OneOncology's Field Operations team delivers onsite technology support to our practices, serving as the hands-and-eyes of the IT organization at the point of patient care. Field Support Technicians work in close partnership with the centralized Service Desk, End User Computing, and IT Operations teams to keep clinicians and staff productive. The Field Support Technician I is a foundational field role focused on basic onsite troubleshooting, hardware setup, and learning core IT processes. This role is typically present in larger practices reporting to a Field Manager. The ideal candidate brings curiosity, reliability, and a strong customer service orientation to every interaction with clinicians and staff. This is a full-time onsite role in Forth Worth, TX, supporting various clinic locations.

Responsibilities:

• Perform basic imaging and setup of devices under standard OneOncology processes.
• Assist with simple hardware, software, and network issues.
• Resolve low-complexity tickets with guidance from senior field technicians.
• Maintain accurate ticket notes and documentation in ServiceNow.
• Shadow senior technicians to learn field workflows and practice-specific systems.
• Support asset receiving, tagging, and stockroom organization.
• Assist with hardware onboarding and offboarding for practice users.
• Travel to other practice sites as needed.
• Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer.

Required or Preferred Qualifications (specify within):

• Basic hardware and software troubleshooting skills.
• Strong customer service and communication skills.
• Ability to follow procedures, checklists, and documented standards.
• Curiosity and willingness to learn new tools, systems, and processes.
• Time management and reliability.
• Experience with the following is a plus: ServiceNow, Microsoft 365, and Windows endpoints.

Essential Competencies:

• High school diploma or GED required; college degree in a relevant field is preferred.
• 1 to 2 years of recent technical support or related experience.
• Basic IT knowledge (coursework, bootcamp, or self-study).
• Healthcare related experience a plus.
• A+ or similar entry-level certification preferred.
• Attendance is an essential job function.

OneOncology was founded by community physicians, for community physicians, with the mission of improving the lives of everyone living with cancer and other diseases. Our goal is to enable community medical practices to remain independent and to improve patient access to care in their communities, all at a lower cost than in the hospital setting. OneOncology supports our platform of community medical practices through group purchasing, operational optimization, practice growth, and clinical innovation. Our partner practices comprise approximately 2,300+ providers who care for approximately 1.5 million patients across 20 states.