Onsite Healthcare IT: Clinical Apps Support Analyst

Banner Health; Mesa (AZ); Sur place; USD 52 000 - 66 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Paid orientation

Flexible schedules

Weekly pay

403(b) pre-tax retirement

Résumé du poste

Banner Health is seeking an IT Clinical Service Desk Analyst I to provide expert support for EHR and related clinical applications in a fast-paced hospital environment. You will act as a liaison between facilities, clinical staff and IT, ensuring timely resolution and system usability.

The role requires collaboration with multiple teams, attention to patient safety, and strong communication skills. Banner Staffing Services-AZ supports flexible scheduling and ongoing training.

Qualifications

• Bachelor's degree in computer science or related business discipline.
• Healthcare IT knowledge and experience with electronic health record systems.
• Proficient with office software and strong communication skills.

Responsabilités

• Provide IT Clinical Application support for EHR and related clinical applications.
• Answer, log, triage and resolve customer issues via centralized call center.
• Collaborate with IT Clinical Application, Education and IT teams to resolve issues and support projects.
• Assist with training of peers and act as a resource for staff.
• Escalate critical issues to leadership and maintain clear lines of communication with users.

Connaissances

Healthcare IT knowledge

Customer service

Problem solving

Interpersonal communication

Team collaboration

Formation

Bachelor's degree in Computer Science or related field

Outils

Cerner

PACS

EMR systems

Description du poste

Banner Health is seeking an IT Clinical Service Desk Analyst I to provide expert support for EHR and related clinical applications in a fast-paced hospital environment. You will act as a liaison between facilities, clinical staff and IT, ensuring timely resolution and system usability.

The role requires collaboration with multiple teams, attention to patient safety, and strong communication skills. Banner Staffing Services-AZ supports flexible scheduling and ongoing training.