Healthcare Customer Support Specialist II

Abbott; Illinois; On-site; USD 23,000 - 47,000; Full time

Benefits offered by this job

Free medical coverage in HIP PPO

Enhanced retirement plan with employer

Tuition reimbursement & education"

Job summary

Abbott is seeking a Customer Support Specialist II to assist Healthcare providers and patients within the Customer Care Center in Illinois. You will deliver responsive, professional service across phone, voicemail, and email while supporting sales initiatives.

The role requires 3+ years in customer service, strong communication and problem-solving skills, and the ability to work independently in a fast-paced environment. The base pay ranges from $17 to $34 per hour.

Qualifications

• High School Diploma or GED.
• 3+ years of customer service experience.
• 3+ years in a sales or customer service environment focused on delivering exceptional customer experience.
• Strong verbal and written communication, problem-solving, organizational, and interpersonal skills.
• Ability to work independently, maintain schedule adherence, and use a computer and telephone simultaneously in a customer support environment.
• Must be 18 years of age or older.
• Authorization to work in the United States without sponsorship.

Responsibilities

• Manage inbound and outbound customer contacts, including phone calls, voicemail, and email inquiries from providers, sales teams, and other internal customers.
• Investigate and resolve questions, service issues, and customer complaints; identify and elevate high-priority concerns when appropriate.
• Maintain current knowledge of sales policies, organizational structure, territory assignments, and sales initiatives while documenting new procedures and opportunities for improvement.
• Deliver accurate, professional service while meeting attendance and schedule expectations, completing required training and assessments, and complying with Quality Management System policies and company standards.

Skills

Customer service

Communication

Problem solving

Organizational skills

Interpersonal skills

Independently work

Education

High School Diploma or GED

Job description

Abbott is seeking a Customer Support Specialist II to assist Healthcare providers and patients within the Customer Care Center in Illinois. You will deliver responsive, professional service across phone, voicemail, and email while supporting sales initiatives.

The role requires 3+ years in customer service, strong communication and problem-solving skills, and the ability to work independently in a fast-paced environment. The base pay ranges from $17 to $34 per hour.