Onsite Healthcare Customer Service Representative

LifeMD; Greenville (SC); On-site; USD 25,571 - 36,420; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental & Vision)

Paid Time Off (Vacation, Sick & Public Holidays)

Training & Development

Job summary

A healthcare technology company in Greenville, SC, is seeking a Customer Service Representative to enhance the patient experience on their Virtual Patient Care platform. You will be responsible for managing patient inquiries, maintaining information, and collaborating with the medical team. The ideal candidate has at least one year of relevant experience and strong customer service skills. This role offers a competitive pay rate and a supportive work environment.

Qualifications

• 1+ year of experience in call center or patient coordination.
• Ability to handle confidential information.
• Full-time onsite work required.

Responsibilities

• Greet patients warmly and represent the Virtual Care platform.
• Answer incoming patient calls professionally.
• Provide solutions to patient inquiries.
• Maintain patient accounts and information.
• Work with medical team for patient scheduling.
• Guide other Customer Service Representatives.

Skills

Customer service

Problem solving

Communication

Tools

Google Suite

Job description

A healthcare technology company in Greenville, SC, is seeking a Customer Service Representative to enhance the patient experience on their Virtual Patient Care platform. You will be responsible for managing patient inquiries, maintaining information, and collaborating with the medical team. The ideal candidate has at least one year of relevant experience and strong customer service skills. This role offers a competitive pay rate and a supportive work environment.