Seasonal Gift Site Customer Support Specialist

Activate Inc.; Ferndale (MI); On-site; USD 26,174 - 30,307; Part time

Job summary

A customer service-focused firm in Michigan is seeking a Customer Service Representative for a one-month contract to support a gifting website. The role entails providing phone and live chat assistance, managing customer data, and ensuring inventory levels are monitored. Ideal candidates should have previous customer service experience and strong attention to detail. This in-office position begins training in January with the program launching in February, offering potential for extension based on performance.

Qualifications

• Previous customer service experience is required (phone and/or live chat).
• Experience using dashboards or order management systems is advantageous.
• Must demonstrate high reliability and consistency in scheduled hours.

Responsibilities

• Provide professional, friendly customer support via phone and chat.
• Assist customers in navigating the private website.
• Monitor available inventory levels and identify discrepancies.

Skills

Customer service experience

Strong data entry skills

Reliability

Attention to detail

Tools

ShipStation

Phone support system

Live chat support system

Job description

A customer service-focused firm in Michigan is seeking a Customer Service Representative for a one-month contract to support a gifting website. The role entails providing phone and live chat assistance, managing customer data, and ensuring inventory levels are monitored. Ideal candidates should have previous customer service experience and strong attention to detail. This in-office position begins training in January with the program launching in February, offering potential for extension based on performance.