Desktop Support Engineer (Dispatch /Part-Time) – Grand Rapids, MI 49503,USA

Axiom Technologies; Grand Rapids (MI); Hybrid; USD 34,000 - 69,000; Part time

Job summary

Axiom Technologies is seeking a reliable Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients in Grand Rapids, MI. You will respond to service requests, troubleshoot desktops, laptops, and peripherals, and ensure smooth operation of hardware and software in client environments.

This contract-based, part-time position requires independent work, timely responses, and adherence to client security policies.

Qualifications

• Experience with Windows operating systems and desktop environments.
• Practical hardware troubleshooting and replacement skills.
• Basic understanding of networking (LAN, switches, routers).
• Ability to diagnose and fix desktop, printer, and peripheral issues.
• Strong communication and customer service orientation.
• Able to work independently in on-site environments.

Responsibilities

• Provide on-site desktop and IT support at client locations.
• Troubleshoot Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, OS, and enterprise software.
• Assist with network connectivity issues and LAN troubleshooting.
• Document service activities and communicate with the service delivery team.
• Follow client IT policies and security procedures.

Skills

Windows OS

Hardware troubleshooting

Networking basics

Desktop support

Customer service

Independent work

Tools

Windows Laptop

LAN Cable

Console Cable

Screwdriver Toolkit

Troubleshooting tools

Job description

Axiom Technologies is a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Location: Grand Rapids, MI 49503

Contract Type: Independent Contractor / (Dispatch /Part-Time)

Start Date: Immediate

Eligibility: U.S. Citizens and Green Card Holders Preferred

Role Overview

We are looking for a reliable and technically skilled Desktop Support Engineer to provide on-demand, on-site IT support for enterprise clients. This role involves responding to service requests when required and providing hands-on technical assistance for desktop systems, laptops, network connectivity, and peripheral devices at the client location.

This is a contract-based, on-demand position, meaning work assignments will be provided as and when support is required. Availability and responsiveness are essential for this role.

Key Responsibilities

• Provide on-site desktop and IT support for end users at the client location.
• Troubleshoot and resolve issues related to Windows desktops, laptops, and peripherals.
• Install, configure, and maintain hardware, operating systems, and enterprise software applications.
• Support network connectivity issues, including LAN troubleshooting.
• Assist with device setup, replacement, and hardware installations.
• Perform basic network troubleshooting using console access when required.
• Document service activities and communicate updates to the service delivery team.
• Follow client IT policies and security procedures while performing onsite tasks.

Required Skills

• Strong knowledge of Windows operating systems and desktop environments
• Experience in hardware troubleshooting and replacement
• Basic understanding of networking (LAN connectivity, switches, routers)
• Ability to diagnose and resolve desktop, printer, and peripheral issues
• Good communication and customer service skills
• Ability to work independently in onsite support environments

Tools Required to Carry

• Windows Laptop
• LAN Cable
• Console Cable
• Screwdriver Toolkit
• Basic IT troubleshooting tools

Work Model

• On-demand / field support role
• Work assignments will be shared by the Service Delivery Team
• Engineers will be contacted via phone or email when support is required
• Engineers will receive site location, SPOC details, and reporting time before each assignment
• No guaranteed number of working hours