Onsite General Clerk III – Federal Services

TeleSolv Group; Minneapolis (MN); On-site; USD 32,000 - 36,000; Full time

Job summary

TeleSolv Group seeks a General Clerk III for an onsite role in Minneapolis, MN. You will provide customer-focused administrative support for Federal Services programs, including identity verification, appointment scheduling, and daily reporting.

The position requires US citizenship, a Tier 4 Public Trust, and a high school diploma or GED, with strong MS Office skills and reliable transportation. This is a full-time onsite opportunity with security-clearance considerations.

Qualifications

• U.S. Citizen eligible for security clearance.
• Must pass a Tier 4 Public Trust background check.
• High school diploma or GED required.
• Two years of general administrative experience preferred.
• Two years of Microsoft Office experience required.

Responsibilities

• May greet and check-in applicants.
• Verify identity and confirm that applicant has required documents to complete transactions.
• Maintain accessible, up to date written information on program requirements, enrollment process, and other relevant material to expeditiously assist the general public and program members via phone or in person.
• Notify the Government inspection staff of any information which could adversely affect a person’s application for acceptance into the program.
• Check applicant-supplied information by accessing government databases.
• May need to escort applicants to designated locations
• Provide performance reports.
• Compile data to provide daily performance reports reflecting all activities performed by CBP officers and Contractor staff.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist the public with creating accounts and submitting online applications for initial enrollment, renewal, card replacement, vehicle enrollment and termination, updating mailing address and license plate information.
• Assist the public with membership card activation.

Skills

Administrative experience

Customer service

Identity verification

Appointment scheduling

Data entry / database checks

Reporting

Greet and assist

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TeleSolv Group seeks a General Clerk III for an onsite role in Minneapolis, MN. You will provide customer-focused administrative support for Federal Services programs, including identity verification, appointment scheduling, and daily reporting.

The position requires US citizenship, a Tier 4 Public Trust, and a high school diploma or GED, with strong MS Office skills and reliable transportation. This is a full-time onsite opportunity with security-clearance considerations.