Onsite Federal Clerk III - Public Trust Admin & Support

TeleSolv Group; Pittsburgh (Allegheny County); On-site; USD 28,000 - 34,000; Full time

Job summary

TeleSolv Group in Pittsburgh, PA is seeking a General Clerk III to support Federal Services with administrative tasks, data entry, and customer-facing duties onsite. You will verify documents, assist with applications, and generate daily reports while maintaining accurate records and ensuring timely check-ins.

The role requires a U.S. citizenship, ability to pass a Tier 4 Public Trust background check, and strong MS Office skills. Onsite work with reliable transportation is expected.

Qualifications

• High school diploma or GED from an accredited institution recognized by the U.S. Department of Education.
• Two years of general administrative experience with customer interface.
• Two years of experience with Microsoft Office products (Word, PPT, Excel, Access, Outlook, Visio).

Responsibilities

• May greet and check-in applicants.
• Verify identity of applicant and confirm required documents for transactions.
• Maintain up-to-date information on program requirements and enrollment processes.
• Notify Government inspection staff of information affecting an applicant's acceptance.
• Check applicant information by accessing government databases.
• Escort applicants to designated locations when needed.
• Provide performance reports and compile data for daily CBP officer activity.
• Schedule interview appointments in the Trusted Traveler Programs Internal.
• Assist public with creating accounts and submitting online enrollment applications.
• Assist with membership card activation.

Skills

Customer interface

Administrative support

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TeleSolv Group in Pittsburgh, PA is seeking a General Clerk III to support Federal Services with administrative tasks, data entry, and customer-facing duties onsite. You will verify documents, assist with applications, and generate daily reports while maintaining accurate records and ensuring timely check-ins.

The role requires a U.S. citizenship, ability to pass a Tier 4 Public Trust background check, and strong MS Office skills. Onsite work with reliable transportation is expected.