Onsite Fuel Cell Technician: Diagnose & Repair

Plug Power; Mebane (NC); On-site; USD 30,000 - 41,000; Full time

Job summary

Plug Power is seeking a Field Service Technician I to support fuel cell systems in electric lift trucks at customer sites. You will perform preventative maintenance, diagnostics, and field upgrades while maintaining safety and quality standards.

The role involves reporting breakdowns, parts ordering, and direct interaction with customers and operators. Candidates should have a high school diploma, 3+ years in mechanical/electrical troubleshooting, and a valid driver's license.

Qualifications

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills (Word, PowerPoint, Excel, Outlook).
• Dynamic interpersonal skills and the ability to communicate with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time management skills with the ability to handle multiple tasks.

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Skills

Electrical troubleshooting

Mechanical aptitude

Communication skills

Interpersonal skills

Time management

Safety awareness

Problem solving

Independent work

Education

High school diploma or equivalent

Technical electrical coursework

Tools

Microsoft Word

PowerPoint

Excel

Outlook

Job description

Plug Power is seeking a Field Service Technician I to support fuel cell systems in electric lift trucks at customer sites. You will perform preventative maintenance, diagnostics, and field upgrades while maintaining safety and quality standards.

The role involves reporting breakdowns, parts ordering, and direct interaction with customers and operators. Candidates should have a high school diploma, 3+ years in mechanical/electrical troubleshooting, and a valid driver's license.