Onsite FSO Support Tech (2–4 yrs) - 6+ Month Contract

Intellectt Inc; Northborough (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology support company is looking for a candidate to provide Deskside technical support, focusing on hardware, software issues, and customer interaction. The ideal applicant has 2-4 years of experience, proficiency in Microsoft Windows and Office 365, and strong troubleshooting skills. This role is crucial for maintaining high customer satisfaction in Northborough, MA, with a contract duration of over 6 months.

Qualifications

• 2–4 years of experience in technical support.
• Strong management of end-user devices and related software.
• Experience with desktop imaging and OS troubleshooting.

Responsibilities

• Provide 2nd line IT support and resolve technical issues.
• Document and categorize end user support requests.
• Perform asset inventory and ensure compliance with health guidelines.

Skills

Deskside support

Hardware troubleshooting

Customer service

Software installation

Remote support

Tools

Microsoft Windows 11

Office 365

Service Now

Job description

A technology support company is looking for a candidate to provide Deskside technical support, focusing on hardware, software issues, and customer interaction. The ideal applicant has 2-4 years of experience, proficiency in Microsoft Windows and Office 365, and strong troubleshooting skills. This role is crucial for maintaining high customer satisfaction in Northborough, MA, with a contract duration of over 6 months.