Onsite Front Office Registration & Patient Intake

Sagent Behavioral Health; Mankato (MN); On-site; USD 19,000 - 28,000; Full time

Job summary

Sagent Behavioral Health is seeking a Front Office Registration staff member in Mankato, MN, onsite. You will be the first point of contact for new patients and referents, guiding them through intake and scheduling while delivering a positive, empathetic experience.

This non-exempt role supports a large behavioral health network and involves collecting demographic and insurance information, answering calls, processing referrals, and coordinating with clinical staff to ensure timely access to

Qualifications

• High school diploma or equivalent.
• Experience working in health care facilities preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• _handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.

Skills

Attention to detail

Prioritization

Education

High school diploma or equivalent

Job description

Sagent Behavioral Health is seeking a Front Office Registration staff member in Mankato, MN, onsite. You will be the first point of contact for new patients and referents, guiding them through intake and scheduling while delivering a positive, empathetic experience.

This non-exempt role supports a large behavioral health network and involves collecting demographic and insurance information, answering calls, processing referrals, and coordinating with clinical staff to ensure timely access to