Onsite Front Office Registration — Patient Intake & Scheduling

Sagent Behavioral Health; North Liberty (IA); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Long Term Disability

Short Term Disability

Life Insurance

PTO

Paid Holidays

Job summary

Sagent Behavioral Health is seeking a Front Office Registration staff member to connect patients with behavioral health services. You will be the first point of contact for new patients and referents by providing information on services, intake guidance, and scheduling.

This onsite, 1.0 FTE role follows a Monday–Friday 9:00 AM–5:30 PM schedule, offering a supportive team, manageable caseloads, and opportunities to grow within a large Midwest behavioral health organization.

Qualifications

• High school diploma or equivalent.
• Experience working in health care facilities preferred.
• Strong attention to detail and ability to prioritize in a fast-paced environment.

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Maintain awareness in trends, patterns, and needs for new services.
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.

Education

High school diploma or equivalent

Job description

Sagent Behavioral Health is seeking a Front Office Registration staff member to connect patients with behavioral health services. You will be the first point of contact for new patients and referents by providing information on services, intake guidance, and scheduling.

This onsite, 1.0 FTE role follows a Monday–Friday 9:00 AM–5:30 PM schedule, offering a supportive team, manageable caseloads, and opportunities to grow within a large Midwest behavioral health organization.