Front Office Registration Specialist | Behavioral Health

GOEBEL FIXTURE COMPANY; Maple Grove (MN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401k

Long Term Disability

Short Term Disability

Life Insurance

PTO

Paid Holidays

Job summary

Sagent Behavioral Health is seeking a Front Office Registration staff member in Maple Grove, MN. This onsite, full-time role involves welcoming patients, collecting demographics and insurance, scheduling intakes, and processing referrals.

You will be the first point of contact for new patients, coordinating with clinical staff, maintaining a positive impression, and supporting a compassionate service culture under HOPE values.

Qualifications

• Highschool diploma or equivalent.
• Experience working in health care facilities and an interest in behavioral health is strongly preferred.
• Ability to prioritize responsibilities in a fast-paced environment.
• Strong attention to detail.

Responsibilities

• Ensures a positive first impression for patients and referents by guiding them through the intake process with professionalism and empathy.
• Act as the point of contact for all intra-office referrals and inquiries by providing education on all services, intake procedures, and scheduling appointments.
• Register new patients by collecting and verifying demographic and insurance information.
• Answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate.
• Process internal and external referrals and communicate scheduling outcomes.
• Collaborate with clinical staff regarding patient care issues and scheduling.
• Maintain awareness in trends, patterns, and needs for new services.
• Handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed.

Skills

Attention to detail

Prioritization

Job description

Sagent Behavioral Health is seeking a Front Office Registration staff member in Maple Grove, MN. This onsite, full-time role involves welcoming patients, collecting demographics and insurance, scheduling intakes, and processing referrals.

You will be the first point of contact for new patients, coordinating with clinical staff, maintaining a positive impression, and supporting a compassionate service culture under HOPE values.