Onsite Freight & Customer Operations Specialist

Energy Jobline ZR; Columbus (OH); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Job summary

Addison Group is partnering with a growing transportation and logistics organization to identify an Operations Executive for a contract-to-hire opportunity. This onsite role in Columbus supports large customer accounts with freight management and operations, while delivering excellent customer service.

The ideal candidate is organized, detail-oriented, technically savvy, and thrives in a fast-paced environment where priorities can shift.

Qualifications

• Customer-facing experience in a professional environment.
• Experience in logistics, transportation, freight brokerage, or supply chain-related fields is not required.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Excel and general computer proficiency.
• Ability to quickly learn new software and multiple internal systems.
• Strong critical thinking and problem-solving skills.
• Comfortable working independently while managing multiple priorities.
• Organized, detail-oriented, and able to thrive in a fast-paced, collaborative environment.
• Bachelor’s degree but not required.

Responsibilities

• Manage customer calls and emails while providing exceptional service and timely updates.
• Enter, build, and maintain customer orders within transportation management systems.
• Schedule appointments with shippers and receivers through online portals, phone, and email.
• Plan, route, monitor, and track shipments to meet customer requirements.
• Maintain accurate load, customer, shipper, and receiver information.
• Proactively identify and resolve shipment or service issues before they impact customers.
• Coordinate with customers, warehouses, carriers, accounting, and internal operations teams to ensure successful freight movement.
• Monitor and organize activity within load board systems.
• Assist with customer KPI reporting, transportation analysis, and cost-saving recommendations.
• Develop process documentation and support continuous improvement initiatives for customer accounts.

Skills

Customer service

Logistics knowledge

Communication skills

Excel

Software proficiency

Problem solving

Multitasking

Attention to detail

Education

Bachelor’s degree (not required)

Tools

Transportation management systems

Load board systems

Job description

Addison Group is partnering with a growing transportation and logistics organization to identify an Operations Executive for a contract-to-hire opportunity. This onsite role in Columbus supports large customer accounts with freight management and operations, while delivering excellent customer service.

The ideal candidate is organized, detail-oriented, technically savvy, and thrives in a fast-paced environment where priorities can shift.