Logistics Account Manager: Operations & Customer Success

Addison Group; Columbus (OH); On-site; USD 50,000 - 65,000; Full time

Job summary

Addison Group in Columbus, OH is seeking an experienced Account Manager to support assigned transportation accounts, drive customer success, and partner with operations and leadership to improve service and profitability. The role blends hands-on transportation operations with account management, KPI analysis, and client relationship support.

Expect to manage LTL and FTL processes, resolve issues, and contribute to ongoing improvements through collaboration and leadership by influence.

Qualifications

• Experience in transportation, logistics, freight, or a related industry.
• Strong understanding of LTL and FTL transportation operations.
• Experience managing customer accounts and resolving operational issues.
• Ability to analyze operational and financial performance metrics.
• Strong problem-solving and decision-making skills.

Responsibilities

• Support daily transportation operations across assigned accounts, ensuring shipments are planned, tracked, and delivered according to customer expectations
• Coordinate with Senior Operations Executives and carrier partners to resolve service issues and maintain service continuity
• Monitor shipment activity, transit performance, and exceptions to proactively address potential disruptions
• Maintain accurate account information, documentation, and data within TMS and internal systems
• Apply strong knowledge of LTL and FTL processes, classifications, rating structures, and transportation market dynamics
• Manage escalated operational challenges and claims in partnership with internal stakeholders
• Track and analyze account-level KPIs, including service performance, cost efficiency, margin, and accessorial trends
• Partner with the Senior Account Manager to identify performance gaps and implement corrective action plans
• Recommend process improvements, routing optimizations, and consolidation opportunities
• Assist with reporting, scorecards, and performance summaries for leadership and customer reviews
• Identify opportunities to improve operational efficiency, service levels, and profitability

Skills

Account management

Logistics knowledge

LTL/FTL operations

Data analysis

Customer relationship

Education

Bachelor's degree in Logistics or Business

Tools

TMS

Excel

Job description

Addison Group in Columbus, OH is seeking an experienced Account Manager to support assigned transportation accounts, drive customer success, and partner with operations and leadership to improve service and profitability. The role blends hands-on transportation operations with account management, KPI analysis, and client relationship support.

Expect to manage LTL and FTL processes, resolve issues, and contribute to ongoing improvements through collaboration and leadership by influence.