Support Field Technician

ADP, Inc.; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Silotech Group, Inc. is seeking a Support Field Technician to provide on-site support at client locations in Texas and surrounding areas.

This entry-level role includes training and guidance to develop skills in desktop management, user administration, and basic networking while maintaining a strong focus on customer interactions. The role requires the ability to work at client sites as the primary on-site contact, with responsibilities including configuration assistance, ticket documentation,

Qualifications

• Demonstrated understanding of desktop management tasks.
• Ability to add/remove users from various systems and Windows Server environments.
• Troubleshooting knowledge of Windows and Mac desktops.
• Basics of networking understood and applied.
• Self-motivated and capable of working within a team to complete tasks.

Responsibilities

• Assist with on-site desktop management and client configurations.
• Troubleshoot and resolve issues on Windows/Mac desktops and peripherals.

Skills

Desktop management

User administration

Troubleshooting (Windows/Mac)

Networking basics

Team motivation

Education

High School Diploma + 3 years exp

Technical bachelor’s degree +1 year exp

Tools

Windows Server environments

Software platforms access management

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Support Field Technician

Managed Services Full Time San Antonio, TX, US

28 days ago Requisition ID: 1207

Overview

Silotech Group, Inc. is a Woman-Owned Small Business (WOSB) and Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in San Antonio, Texas. We deliver full-spectrum cybersecurity, digital transformation, cloud migration, DevSecOps, and emerging technology Research and Development (R&D) solutions across the Department of War (DoW), Intelligence Community (IC), Federal civilian, State, Local and Education (SLED), commercial, and international markets.

As a Support Field Technician, you can multitask and troubleshoot all types of network, server, and workstation configurations. This is an entry-level position and plenty of training and direction will be given. You should always be able to put the client’s needs above anything else. This position requires you to be presentable to the client both in person and over the phone. Strong written and verbal skills are required for both client interactions and ticket documentation. Since this is an entry-level position, you will need to show determination and drive to further your skill set.

Location

Primarily at client locations as the direct onsite face of Silotech Group to a specific group of geographically local clients in your region, such as Austin, Corpus Christi, Dallas, El Paso, Fort Worth, Houston or McAllen.

Clearance

N/A

Qualifications

Education and Experience

• CompTIA A+ Certification, or the ability to obtain one within 6 months. (Can substitute a higher-level certification)
• High School Education with 3 years of Experience OR Technical bachelor’s degree with 1 year of Experience.

Skillset

• Understand the basics of computer desktop management.
• Ability to add and remove users from software platforms and Windows Server environments.
• Troubleshooting knowledge of Windows and Mac desktops.
• Understand the basics of networking.
• Self-motivated and ready to be part of a team that gets the job done.

Work Schedule

• Work to be completed during assigned work hours and also outside of scheduled work hours on an emergency basis.
• On-call weekends are paid a bonus and are given first to volunteers when they are available, and otherwise assigned as necessary.

Physical and Peripheral Requirements

• Must be able to lift and carry 75 pounds for 50’ and up 30 steps.
• Must be comfortable climbing a 16’ ladder.
• Must be able to use tools, including hand tools, power tools and cutting tools such as drills, saws, screwdrivers, and snips.
• Must have a valid Texas Driver’s License.
• Must have a vehicle to use when deploying to job sites. Mileage reimbursement is available.

Equal Opportunity Employer Statement

Silotech Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, disability status, or any other characteristic protected by federal, state, or local law.
Silotech Group participates in E-Verify. Reasonable accommodations available upon request.
Silotech strongly encourages applications from veterans, military spouses, and members of the Reserve and National Guard.