Onsite Field Tech & Solutions Specialist (Fleet Safety)

Safe Fleet

New York (NY)

On-site

USD 90,000 - 115,000

Full time

12 days ago

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Job summary

Safe Fleet is seeking an onsite Field Technical Support/Quality Control specialist in New York to collaborate with Engineering, Support, and Sales to implement and maintain products in the field. You will work directly with customers to address their needs, deploy and support solutions, and provide feedback on implementations and challenges.

A strong grasp of vehicle systems and solid troubleshooting are essential.

Qualifications

Strong understanding of vehicle electrical systems and multiplexed networks.
Proven troubleshooting skills and ability to resolve complex issues.
Solid computer networking basics and software connectivity.
Ability to explain technical concepts to customers and engineering teams.
Excellent written and verbal communication and presentation skills.

Responsibilities

Work with firmware and cloud teams to introduce improvements meeting client needs.
Serve as the first point of contact for technical support issues.
Independently resolve or advise on complex issues, including wireless and cellular connectivity.
Perform on-site server and firmware upgrades and related tasks.
Install and maintain devices, sensors, and cameras on class 7/8 vehicles.
Ensure installations meet quality standards and provide final sign-off.
Document and communicate requests for product and system improvements.
Collaborate with engineering and customers to design mounting solutions.
Engage stakeholders to refine business requirements and feedback.
Interact with end users to solve problems and improve performance.
Assist in training customers on system applications.
Update technical support documentation updates.
Ensure incidents are properly documented and closed.
Other duties as assigned.