Service Operations Supervisor (Field & Tech Support)

Jobtailor; Village of East Syracuse (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Jobtailor in New York, Village of East Syracuse, seeks a technically skilled professional to provide EnerSys product support, drive service targets, and ensure safety and quality in daily operations.

The role includes leading field staff, managing customer relations, overseeing plant operations, and training technicians while ensuring adherence to OSHA, ISO9000, and DOT Hazmat requirements.

Qualifications

• 5 years related experience.
• 3+ years of customer service experience and field support.
• Able to read, write and comprehend English.

Responsibilities

• Provide technical and application support for EnerSys products and services.
• Support profitable margins and service-related sales and service targets.
• Maintain a safe, orderly, and clean work environment.
• Oversee the physical plant and service vehicles.
• Identify target end-user accounts and sell service programs.
• Manage customer relations and resolve customer issues.
• Directly manage Service employees, including training, performance reviews, recognition, goal setting, and salary administration.
• Control inventory.
• Diagnose and repair equipment.

Skills

Technical Support

Customer Service

Project Management

Mechanical Aptitude

Electrical Aptitude

Problem Solving

Reading Schematics

Inventory Control

Forklift Operation

Basic Math Skills

Education

College degree preferred

High school diploma/GED with industry-related experience accepted

Tools

ERP/SAP

Microsoft Office

Job description

Jobtailor in New York, Village of East Syracuse, seeks a technically skilled professional to provide EnerSys product support, drive service targets, and ensure safety and quality in daily operations.

The role includes leading field staff, managing customer relations, overseeing plant operations, and training technicians while ensuring adherence to OSHA, ISO9000, and DOT Hazmat requirements.