Onsite Field Service Technician – IT & Networking (Chicagoland)

Andromeda; Lockport (IL); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k)

Life and disability coverage

P aid holidays, sick days, and VAC at

Job summary

Andromeda Technology Solutions is seeking an experienced Field Service Technician to join our Managed IT Services team in Lockport, IL. The role involves traveling to client locations in the Chicagoland area and providing onsite network and IT support.

You'll install, configure, and troubleshoot network equipment, firewalls, switches, wireless APs, and endpoints, ensuring reliable connectivity for business clients. This is a field-based, non-remote position.

Qualifications

• 2+ years of hands-on IT support experience, including networking.
• Ability to troubleshoot business networks independently.
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching.
• Experience installing and configuring managed switches, firewalls, and wireless access points.
• Experience supporting Windows desktops, laptops, and Microsoft 365 environments.
• Ability to troubleshoot issues involving both network infrastructure and end-user devices.
• Strong communication and customer service skills.
• Valid driver's license, reliable transportation, and ability to travel across Chicagoland.

Responsibilities

• Provide onsite technical support for business clients in the Chicagoland area.
• Install, configure, troubleshoot, and maintain network equipment (firewalls, switches, APs, routers).
• Troubleshoot LANs, WANs, VLANs, DHCP, DNS, and VPNs connectivity.
• Assist with network installations, upgrades, and equipment replacements.
• Install and troubleshoot workstations, printers, servers, and other IT equipment.
• Document steps and resolutions in the ticketing system.
• Communicate professionally with clients and provide updates during visits.

Skills

Networking experience

TCP/IP

DNS/DHCP

Windows support

Problem solving

Customer service

Travel readiness

Driver's license

Education

CompTIA Network+

CCNA

Tools

SonicWall

Ubiquiti

Ruckus

ConnectWise Manage

NinjaOne

Job description

Andromeda Technology Solutions is seeking an experienced Field Service Technician to join our Managed IT Services team in Lockport, IL. The role involves traveling to client locations in the Chicagoland area and providing onsite network and IT support.

You'll install, configure, and troubleshoot network equipment, firewalls, switches, wireless APs, and endpoints, ensuring reliable connectivity for business clients. This is a field-based, non-remote position.