Entry-Level IT Support Technician — Remote + Onsite

Andromeda; Lockport (IL); Hybrid; USD 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

Blue Cross Blue Shield HealthInsurance

Dental Insurance

Vision Insurance

401(k) with 2% match

Life and disability coverage

Paid holidays, sick days, and vacation

Unlimited vacation after 1 year of 서비스

Quarterly All-Hands Company Briefings

Monthly company activities

Annual Company Party

Mentorship and advancement opportunit­

Mentorship and advancement opportunit­

Zusammenfassung

Andromeda Technology Solutions in the Chicago area seeks a motivated L1 Support Technician to join our service team. You’ll troubleshoot Windows workstations, support Microsoft 365, and help end users while documenting your work and escalating when needed.

This is a hybrid role with in-office days at our Lockport, IL location on Tuesdays and Thursdays; other days are remote. You’ll develop your IT career by collaborating with L2/L3 and gaining hands-on experience across client environments.

Qualifikationen

• Hands-on IT experience in a help desk/MSP/corporate IT environment.
• MSP experience is a plus but not required.
• Available to start within 90 days.
• Local to the Chicago metro and able to work from the Lockport, IL office on Tuesdays and Thursdays; other days are remote.

Aufgaben

• Troubleshoot Windows workstations and applications.
• Support Microsoft 365 applications and services.
• Resolve password, account, printer, connectivity, and common end-user issues.
• Troubleshoot basic network connectivity problems.
• Interact with end users by phone and via remote support tools.
• Document troubleshooting steps clearly in service tickets.
• Escalate issues when needed to the right resource.
• Collaborate with other technicians to resolve client issues.
• Learn from L2 and L3 technicians to grow technical skills.

Kenntnisse

Windows 10/11

Microsoft 365

Entra ID

Networking basics

Hardware diagnostics

Communication

Customer service

Ticketing

Willingness to learn

Jobbeschreibung

Andromeda Technology Solutions in the Chicago area seeks a motivated L1 Support Technician to join our service team. You’ll troubleshoot Windows workstations, support Microsoft 365, and help end users while documenting your work and escalating when needed.

This is a hybrid role with in-office days at our Lockport, IL location on Tuesdays and Thursdays; other days are remote. You’ll develop your IT career by collaborating with L2/L3 and gaining hands-on experience across client environments.