Onsite Field Service Technician - Equipment Repair

Xerox Corporation; Saint Paul (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Health Savings Account (HSA)

401(k) with company match

Paid time off

Job summary

Xerox Corporation is seeking an Onsite Service Technician to troubleshoot, maintain, and repair customer equipment at client sites in Minnesota. You will ensure device availability and compliance with SLAs, acting as a key onsite contact with strong electromechanical expertise and customer service acumen.

This hands-on, customer-facing role offers technical training, career development, and comprehensive benefits as part of Xerox’s Technical Services team in a growing organization.

Qualifications

• Electromechanical troubleshooting experience with multimeter and schematics.
• Strong customer service, problem-solving and time management.
• Ability to lift up to 50 pounds and stand/walk for long periods.
• Valid driver’s license and auto insurance meeting company standards.

Responsibilities

• Diagnose, troubleshoot, maintain, and repair customer equipment.
• Manage service calls and resolve equipment issues per SLAs.
• Serve as primary customer contact for maintenance, production support, and inventory needs.
• Communicate equipment status and availability to onsite customers and Xerox resources.
• Provide customer training on assigned products to improve end-user knowledge.

Skills

Electromechanical troubleshooting

Customer service

Time management

Organizational skills

Physical stamina

Valid driver’s license

Job description

Xerox Corporation is seeking an Onsite Service Technician to troubleshoot, maintain, and repair customer equipment at client sites in Minnesota. You will ensure device availability and compliance with SLAs, acting as a key onsite contact with strong electromechanical expertise and customer service acumen.

This hands-on, customer-facing role offers technical training, career development, and comprehensive benefits as part of Xerox’s Technical Services team in a growing organization.