Onsite Field Service Pro: Tech & Customer Champion

Ies Co; Canton (OH); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health & dental insurance

Group life & accidental death & disbur

Supplemental life insurance

Voluntary accident insurance

Company Paid Disability insurance

Vacation and holidays

401k

Job summary

IES Infrastructure is seeking a Field Service Technician to support on-site field visits in Canton, OH. You will troubleshoot equipment, install and maintain systems, and produce detailed service reports while fostering strong customer relationships.

Proficiency reading blueprints and CAD drawings is preferred, with travel as needed. Onsite training and PPE/LOTO credentials are available. The company offers competitive benefits and a supportive team environment.

Qualifications

• Five years experience in a production environment preferred.
• PPE, Lock Out-Tag Out onsite training available.]
• job_responsibilities_description=[

Responsibilities

• Provide customer service and support during field visits
• Build and maintain positive relationships with customers
• Interface with the Engineering Dept. to diagnose errors or technical problems and determine proper solutions
• Understand customer requirements and make appropriate recommendations and briefings
• Produce timely and detailed service reports
• Comprehend installation and maintenance manual
• Understand shipping bills of materials packing and marking methods
• Complete purchase requisitions and submit internal requisitions
• Provide quotes to customers for replacement parts

Skills

Troubleshoot & repair

Read blueprints & CAD

Job description

IES Infrastructure is seeking a Field Service Technician to support on-site field visits in Canton, OH. You will troubleshoot equipment, install and maintain systems, and produce detailed service reports while fostering strong customer relationships.

Proficiency reading blueprints and CAD drawings is preferred, with travel as needed. Onsite training and PPE/LOTO credentials are available. The company offers competitive benefits and a supportive team environment.