Onsite Field Service Operations Coordinator

Ektello; Plano (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

Ektello in Plano, TX is seeking an Administrative Operations Coordinator to support on-site evaluations, vendor administration, and service network management.

You will manage system access points, onboard technicians, track scores, and work with regional managers to drive improvements, with a focus on organization and cross-functional collaboration. This is a 3-month assignment on a W-2 basis, onsite at our Plano facility, offering a steady workflow and close interaction with leadership.

Qualifications

• 2+ years of professional corporate experience in operations, project coordination, field service support, or network administration.
• Bachelor’s degree preferred, or equivalent combination of education and direct work experience.
• Strong proficiency in Microsoft Excel (pivot tables, advanced formulas), Word, and PowerPoint.
• Ability to quickly learn and navigate multiple operational systems and portals.
• Excellent written and verbal communication skills; comfortable presenting findings to upper management and liaising with field service networks and vendors.
• Exceptional organizational and multi-tasking abilities in a high-demand, cross-functional environment; flexible mindset with evolving team needs.

Responsibilities

• On-Site Evaluation Management: support the assessment portal checklist, coordinate scheduling with the assessment team, review audit results, input final scores into the management system, and compile weekly progress reports.
• Performance Analysis: analyze process audit results for service centers, present performance reviews to leadership, and partner with regional managers to establish improvement plans as needed.
• System & Access Administration: create and manage network access points (including MFA and mapping requests), maintain dispatch statuses and PUMIs, and process contract terminations and access revocations.
• Technician Onboarding: facilitate new technician onboarding, approvals, and uniform ordering.
• Administrative & Financial Support: assist administrative teams with amendment projects, payment verifications, missing payment follow-ups, and SMDF review and processing.

Skills

Excel

Word

PowerPoint

Education

Bachelor’s degree preferred

Job description

Ektello in Plano, TX is seeking an Administrative Operations Coordinator to support on-site evaluations, vendor administration, and service network management.

You will manage system access points, onboard technicians, track scores, and work with regional managers to drive improvements, with a focus on organization and cross-functional collaboration. This is a 3-month assignment on a W-2 basis, onsite at our Plano facility, offering a steady workflow and close interaction with leadership.