Operations Specialist

ektello

Atlanta (GA)

Hybrid

USD 48,000 - 53,000

Full time

14 days+

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Job summary

A staffing and recruiting company is seeking an Operations Specialist in Atlanta, GA. This role involves managing key relationships and ensuring effective communication among teams. The ideal candidate will have over 4 years of experience in customer service and sales operations, and be proficient in Excel. The position includes onsite work and offers competitive pay ranging from $26 to $30 per hour.

Qualifications

4+ years of experience required.
Flexible and adaptable to fast-paced environments.
Solution-driven with root-cause analysis ability.

Responsibilities

Serve as a liaison between business and Builder Direct.
Assist with Builder Direct escalations.
Manage final mile relationship and escalations.

Skills

Customer service

Order management

Sales operation

Microsoft Office - Excel

Interpersonal skills

Communication skills

Job description

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Job Description

Title: Operations Specialist

Client: Global leader in Technology/ Electronics

Duration: 6 months with HIGH chance for extension or become permanent

Work Location: Atlanta, GA

Schedule: Onsite 4 days in office, 1-day WFH/remote

Pay rate: $26-30/hr w2 + Benefits

Overview

They will serve as a liaison between business and Builder Direct account representatives. This individual will strive to maintain the standing relationship between business and the Builder Direct account by ensuring that all issues are remedied in a timely manner, while adhering to business policies and procedures.

Key Responsibilities

Assist with Builder Direct escalations
Support new builder site launch, including pre-walk, and final mile coordination
Act as the internal escalation point for Builder Direct issues
Manage final mile relationship and escalations
Manage Builder Direct contact center to ensure timely and accurate responses

Knowledge, Skills And Education

Years of experience: 4+ years
Hands-on experience with customer service, order management, and sales operation
Must be flexible and adaptable to fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction - Works effectively with competing priorities
Solution-driven; and can perform root-cause analysis to quickly find and present resolutions - looking for someone that is a forward thinker
Strong Proficiency with Microsoft Office – Excel (VLOOKUP, Pivot Tables, filtering & cleaning data)
Strong interpersonal, and communication skills to coordinate and support transactions across multiple teams
Must have the ability to meet deadlines in a fast-paced and demanding environment

Seniority level